After walking away from a nearby Honda dealership I went straight to Subaru. I had already test drove the Outback and the Crosstek. Kim was very friendly and professional, showing me the cars they had on the lot that had the features I was l was looking for. She even pointed out some others that hadn't occurred to me. When it came time to talk about pricing she pretty much made me an offer I couldn't refuse. At no time did I feel that anything was wrong (unlike at the other dealership). Even after driving the car for over a month I am glad I bought it and from this dealership. The only downcheck was being charged to install a front plate holder when I was not supposed to be. Still waiting on the reimbursement check. Other than that, the buying process was stress-free. I would definitely recommend this dealership (and this car) to friends and family.

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Loved Kimberly and the GM. Both worked very hard to earn my business, and I left the dealership extremely happy! I will definitely come there in the future to purchase another vehicle and refer all of my friends. I am a female and did not feel comfortable going into dealerships alone, but these two ladies were very honest and sweet. Thanks again!

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I was told by my mechanic in St Augustine that my 2004 Impreza was in need of gaskets. I was devastated since the Subaru I owned prior to this one had over 350,000 miles on it which I gave to my daughter for her college commute. I contacted this dealership, spoke to Steve in the service department and explained what was happening and asked if there was a recall on the gaskets. He explained to me in terms that I could even understand, what had to be done, and how the dealership would provide me with a better grade gasket than my local mechanic would provide.The price was slightly higher, but I would receive a loaner car. After speaking with my husband, we decided to have the dealership repair my car rather than my local mechanic.My past experience with this dealership was a recall of the front lower control arms, which was a great experience. I had the gaskets done, drained transmission fluid & replacement, A/C overhaul and the brakes checked.I was told that it would take 3 days to a week for the repair. I was contacted two days later by Steve and was told that my car was ready. I was so happy since I love MY CAR and couldn't wait to have her back. There was a slight noise in the steering when I backed up which Steve looked at and repaired at no charge!!! A+Customer Service SOJAX

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My family and I came in looking for a used, low mileage van since we have a new baby on the way. Sabino was helpful and patient through the whole process. He worked hard to get us the van we wanted at the price we wanted. I wouldn't have thought to come here for Used Cars, but they treated us the best any dealership in Jacksonville treated us. Definitely recommend.

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Worst experience ever. My "check engine" light comes on Saturday of a holiday weekend. On Tuesday, I take it in. Turns out my Turbo went out but since I kept driving it through the weekend, it made the turbo blow which shot metal scraps into the engine... blame was on me for continuing driving. Warranty wouldnt cover the cost because I did not have proof of oil changes EVERY 3,000 miles. So they expected me to pay over $8,000 out of pocket. I cant afford that. So, I pick up my car, and a shoe is missing, just one shoe. I called and asked what could have happened to it. Sarcastically, they kept saying "I highly doubt our service men would steal 1 shoe" or "We can look through the security tapes to see if someone broke in and stole it." Why cant they admit they lost it and replace it. They werent $20 shoes, these were $100 Nike running shoes... only worn a couple times! Long story short... they treat you like a child. They lost a customer today.

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I had an excellent experience at this dealership, the sales staff went above and beyond helping me get the perfect car instead of having to settle. They helped me with a difficult situation most dealers were not willing to help with and produced results beyond my wildest expectations. Dave was very patient, friendly, knowledgeable, and passionate about his product. The sales team went out of their way to answer difficult and unusual questions. At no point did I ever feel pressured, nervous, or uncomfortable in any way, this is how buying a car should be. They stayed with me at the dealership till 10 at night (well past closing) and Dave even followed me to a gas station after that and filled my car up for me. Both the product and the sales team greatly exceeded my expectations. Everything was transparent and every step of the process was clearly explained. I also got an amazing deal on an incredible car with literally everything I could ever want. Subaru of Jacksonville has definitely earned themselves a loyal customer, and I look forward to coming back when my fiance is ready for a new vehicle. I cannot recommend them highly enough.

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They can do pretty much any service (including aftermarket parts installation) you need here and the service reps are helpful in every way they could be. Work is competently done.

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