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Mercedes-Benz of Lehigh Valley - Service Center

Allentown, PA

4.7
271 Reviews
Call Service Center (610) 967-0788

271 Reviews of Mercedes-Benz of Lehigh Valley - Service Center

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May 09, 2024

When I pulled in the service department. Jonathan was there to greet me and was aware of my situation. I felt like he knew me personally. Which is a great feeling upon your first visit. More

by Georgina Inabinett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 09, 2024 -

Mercedes-Benz of Lehigh Valley responded

Georgina, it's fantastic to know that Jonathan and our team at Mercedes-Benz of Lehigh Valley made you feel welcome right from the start. We're here for any future needs you might have!

Helpful
May 08, 2024

Jonathan has a very good manner and knowledge very good service I really appreciate his service. More

by eddy5256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 08, 2024 -

Mercedes-Benz of Lehigh Valley responded

Thank you for reviewing Mercedes-Benz of Lehigh Valley! We will pass along your kudos to Jonathan. Take care!

Helpful
May 07, 2024

Pleasant as always, got the updates, car was ready at the time promised and everything was done perfect. Juan did a great job from start till finish. More

by martin.stark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Martinez
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May 07, 2024 -

Mercedes-Benz of Lehigh Valley responded

Martin, we're glad to know that Juan and our team at Mercedes-Benz of Lehigh Valley met your expectations! Thanks for the positive feedback. Enjoy your updated ride!

Helpful
May 07, 2024

With two cars in for service, I’m pleased with the entire process, the amenities, and especially Jon Sell who kept me updated repeatedly. The bonus was Jon’s ability to answer technical questions that I had. More

by calschluter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Sell
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May 07, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're glad to know you had a positive experience with Jon and our team at Mercedes-Benz of Lehigh Valley. We always aim to keep our customers informed throughout the service process. Thanks for your feedback!

Helpful
May 02, 2024

They offer great service and a pleasant experience. Always very easy to deal with them More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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May 03, 2024 -

Mercedes-Benz of Lehigh Valley responded

Cindy, your review is music to our ears! Thank you for working with us at Mercedes-Benz of Lehigh Valley!

Helpful
April 27, 2024

Service was exceptional, very caring and friendly staff. I will continue to have my vehicle serviced at Lehigh More

by Javkie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Mercedes-Benz of Lehigh Valley responded

Javkie, we're so glad to know you had an exceptional service experience with us at Mercedes-Benz of Lehigh Valley. We look forward to seeing you for your future vehicle services!

Helpful
April 24, 2024

Excellent Service on my GLK. Rick Spanitz is the BEST! He is why I keep coming back for service at this dealership. More

by joaniesmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz in Service
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Apr 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're delighted to know that Rick's excellent service keeps you coming back to Mercedes-Benz of Lehigh Valley. Thanks for the positive review and we look forward to seeing you next time!

Helpful
April 24, 2024

They were very accommodating and efficient. Addressed any issues I had with the car and fixed them. More

by margaretstango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Apr 24, 2024 -

Mercedes-Benz of Lehigh Valley responded

There is nothing better than a great review. Thanks for giving Mercedes-Benz of Lehigh Valley your business, Margaret!

Helpful
April 20, 2024

I paid for my car to be fixed and the car still is not working. Asked for money back. Said that they can’t give me money back. Do not trust this place with my car. I tried to talk and they never responded More

by Ngochi2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Spanitz
Report | Print
Apr 22, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're really sorry to hear about your experience. It's our goal to provide reliable service and clear communication, so it's concerning that this wasn't the case for you. We'd like a chance to make things right - please reach out directly so we can discuss further how best we can assist you with this situation. Thank you, Rex Weaver - Service Director - (610) 967-0827

Helpful
April 17, 2024

Rick Spanitz and his staff are the best! I have worked with Mr. Spanitz over 30 years and he is why I keep coming back. More

by appraisals_keyrealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spanitz
Report | Print
Apr 17, 2024 -

Mercedes-Benz of Lehigh Valley responded

We're so glad to know that Rick and our team at Mercedes-Benz of Lehigh Valley have been able to provide you with top-notch service over the years. Your loyalty means a lot, thank you for sharing your experience!

Helpful
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