Mercedes-Benz of Long Beach

We went to long beach Mercedes dealership today to buy a car, we were referred by a friend how got a deal from them couple of months ago.The sales person we asked for was not available, someone else helped car, we were referred by a friend how got a deal from them couple of months ago.The sales person we asked for was not available, someone else helped us. The sales person was fine but he said that he couldn not get us the deal our friend told us she got and they said she was lying . Anyway the MANAGER talked to us in a VERY arrogant way, his attitude was bad and very disrespectful. We will never go back to buy a car from there, they treated us like we were going to steal a car not buy a car, and we were negotiating buying the car in cash. They lied about the car price and their numbers did not add up, they thought they were very smart & that we were not smart enough to notice the discrepancies they were telling us. The manager even WINKED at the salesperson thinking we did not see him. More

I lost my car key and went to the parts department at Mercedes Benz of Long Beach to order a new key. I selected Mercedes Benz of Long Beach because it was my closest dealer and I assumed prices would b Mercedes Benz of Long Beach to order a new key. I selected Mercedes Benz of Long Beach because it was my closest dealer and I assumed prices would be similar at all dealers in the area. The man in the parts department quoted a price of $259 dollars which was higher than the price I had been quoted elsewhere but since I would save time, I was planning to pay that price. Then he explained that after the key arrived, it would be necessary to bring the car in to have the key programmed -- another $65 charge. That would be a total of $324 for a lost key. I challenged this fee and was told it was Mercedes policy. Then I refused on principle and left. I then contacted Laguna Niguel who had quoted $250 for a lost key and asked whether there would be a programming charge and was told no. I recontacted the parts dealer at MB of Long Beach to point out that they were absurd in their pricing and was told that MB of Laguna may be different because there is a different owner. I pointed out the reason they told me about the pricing was that it was Mercedes policy. Later I decided to contact MB of Newport Beach, expecting the highest price, and was surprised to learn that the cost was $234 with no programming charge. In addition to the price differences in the area, MB of Long Beach said it would take three to four days from the time I placed the order, MB of Laguna Beach said it would take two days, and MB of Newport Beach said it would take one day if the order was placed before 1 pm. Needless to say, the Long Beach dealership is an embarassment to the Mercedes Benz reputation. More

Perhaps it was because I was a young woman shopping for a car by myself, but basically the sales person flat out lied to me about the specs of the car to try to make a sale. I had specifically requested rea car by myself, but basically the sales person flat out lied to me about the specs of the car to try to make a sale. I had specifically requested real leather, and they brought in a car with synthetic leather, and told me it had real leather (along with all the other specs I was looking for). I only noticed the discrepancy after I had spent hours going through the financing process and was about to take the car off the lot. When I confronted the sales person about it, he first told me it is real leather, but the leather looks different in different models (example, between E320 and E500). It was not until I pointed out the synthetic leather clearly visible in the back pocket that he finally apologized and said he didn't know it was synthetic leather. I rescinded the contract and took my business elsewhere. Now I drive a nice mercedez-benz from MB of South Bay with all the specs I wanted, including the real leather.<br><br> More

They were friendly up until the end of the test drive. We then negotiated a fair deal on a new C-class. At the last minute they decide to raise the monthly payment by $300 and came up with a B.S. mathema We then negotiated a fair deal on a new C-class. At the last minute they decide to raise the monthly payment by $300 and came up with a B.S. mathematical formula to justify it. I have purchased 5 Mercedes-Benzes including an SL500 and two S500s for myself and my family in the past 10 years. I have never been treated like this. I got up, walked away, and took my business elsewhere. I would avoid this place like the plague. More

I bought a new c class there because at the time they seemed to have the best deal. got the color i wanted, a very dark metalic paint. I buy several new cars a year, so I am a freak about the paint and d seemed to have the best deal. got the color i wanted, a very dark metalic paint. I buy several new cars a year, so I am a freak about the paint and detailing. I always wash the car myself, but once I decided to let them do the "free"wash, about 2 months after purchase. They must have washed it with a hand full of sand, I have never seen a more horrible spiderwebbing on a new dark car. I complained and the service manager just gave me a b/s canned answer that all cars do that. I asked to see the materials that they were used to clean the car, and he offered to REDO it. I said no and never went back there for any reason. maybe you shouldnt either. I have since bought 2 other new benzes at Laguna Niguel, much better More