Mercedes-Benz of Long Beach - Service Center

Always friendly and helpful. I’ll be using the dealership for future service needs. Had a good experience with excellent customer service. My warranty repair was completed within I’ll be using the dealership for future service needs. Had a good experience with excellent customer service. My warranty repair was completed within a few hours. More

Service Very warm and pleasant service advisor , Mr Raymond... car service done at promised time.. courtesy drop off and pick up greatly appreciated.. great c Very warm and pleasant service advisor , Mr Raymond... car service done at promised time.. courtesy drop off and pick up greatly appreciated.. great customer service from service staff.. keep it up!👍 More

Great customer service This was my first visit. I recently moved from AZ and needed to schedule a service. I called the dealership to schedule an appt and it wasn’t a good e This was my first visit. I recently moved from AZ and needed to schedule a service. I called the dealership to schedule an appt and it wasn’t a good experience. The receptionist asked me for my info and she couldn’t find my info in the system. She transferred me and didn’t let me know, I was tossed back and forth between calls not being answered, I became frustrated, hung up and scheduled an appt online. When I arrived at my appt time and date, it was very busy. I let the gentleman at the counter know of my appt time. He allowed me to go in front of the long line. Not long, Selene Torres came to help me. She asked if I was getting picked up or getting an Uber. I let her know I requested a loaner when I booked my appt online. She then stated, they may not have a loaner since I booked online. I instantly became upset and explained to her about my call in and my experience with them so far is not going well. She apologized for the experience and said should would take care of me and provided her contact info to call her direct for further service appts. She kept me informed through the entire service process. Thank you turning what started experience into a great experience and made sure I was taken care of. Please recognize Selene for her excellent customer service and a great customer experience. I look at reviews and rating was questionable but it’s the closest dealership to me. More

Brake and rotor replacement Great customer service, loved the loaner and quick turnaround on the brake job. Highly recommend this dealership if you are interested in purchasi Great customer service, loved the loaner and quick turnaround on the brake job. Highly recommend this dealership if you are interested in purchasing and service. More

Great Service! I have an older MB, but it always feels like new when I leave here. The service representative is Rebecca Lee, who keeps in contact with me using text I have an older MB, but it always feels like new when I leave here. The service representative is Rebecca Lee, who keeps in contact with me using text messages, which I really like. Plus she gets me discounts on everything I have done. They seem to do a great job in diagnosing needed fixes. I have also been able to get a loaner, which makes it way easier on my schedule. And my car comes out sparkling clean from their car wash! More

Pleasant The Service took my car in on time, Give me all the details on the service. And returned my car before they said it would be done. They saw that my ti The Service took my car in on time, Give me all the details on the service. And returned my car before they said it would be done. They saw that my time is Valuable too! Thank you. More

Fast, friendly, service I brought my car in for a service recall and in the course of that service it was determined that I needed a new battery. I receive a text letting me I brought my car in for a service recall and in the course of that service it was determined that I needed a new battery. I receive a text letting me know, and after confirmation that I wanted to have it replaced, it was done quickly, and my car was ready to go after a car wash, which was included. Selene, my service adviser, took the time to explain to me a couple of features that my car has which I was previously unaware of. More

Rebecca is always a pleasure with work with I live in San Clemente but I drive down to signal hill Mercedes just for service. Rebecca is super professional and a great asset to signal hill Merce I live in San Clemente but I drive down to signal hill Mercedes just for service. Rebecca is super professional and a great asset to signal hill Mercedes. She goes above and beyond to make sure everything is done efficiently and effectively from start to finish. Thank you More

convenient, professional, cordial, personal attention The location is very convenient on/off the freeway. This was my first visit to the service department. My assigned service advisor, Nick Ortiz was v The location is very convenient on/off the freeway. This was my first visit to the service department. My assigned service advisor, Nick Ortiz was very professional, business-like. He was very cordial and provided some exceptional personal attention toward helping me to get my dead cell phone charged while I waited for my vehicle to be serviced. More

Service Experience Service assistance was great. Nick was professional and kept me informed throughout the process. Much different experience than past years. Recommend Service assistance was great. Nick was professional and kept me informed throughout the process. Much different experience than past years. Recommend checking out the new attitude at LB Mercedes. More