Mercedes-Benz of Louisville

The worst stereotypes of Car Dealer sales tactics came into play in my experience at the Louisville Mercedes Dealership. I am 78 years old and have had long experience in purchasing German luxury cars - A into play in my experience at the Louisville Mercedes Dealership. I am 78 years old and have had long experience in purchasing German luxury cars - Audi, BMW, and Mercedes Benz. This was by far my worst. Hands down the most unpleasant. In this experience I was trying to trade a 2025 BMW for a Certified 2023 MB E 53 AMG sedan. I was asked for a deposit to hold this car for me for a couple of days as I lived out of state and needed time to drive there though I am originally a Louisville native. A refundable deposit to hold a car or to factory order a new one is a common practice across reputable, consumer friendly car dealerships. Not so with this one which is a real pariah and exception among German luxury car dealers wanting to pocket the deposit whether the deal was consummated or not. $500 or $1000 usually is sufficient for a new car deposit but with thiis used one the demand was for an excessive $1500. Beyond that the Dealership has $589 Dealer Doc fee on a car purchase that was considerably above the $450 average Doc fee for Kentucky Car Dealerships. The car in consideration was a used sedan that had attracted little interest thanks to American fascination with SUVs and Crossovers. So the Dealership was anxious to move it. When I reached Louisville, I stopped .by a friend's house in Prospect a few miles from the Dealership to let him know I was in town. When leaving to go to the Dealership a few minutes later,I backed into a wooden post that some mailboxes rested on. When I got to the Dealership, I noticed there was damage to the passenger side rear panel of my car. It turned out to be $2300 worth of damage as body shop estimates showed. I told the car salesman about the damage and allowed them to examine the car hoping to get a sense of what it was going to cost to fix the car as I made a decision to pass on the car deal, fix the car myself, and just keep and continue to drive the BMW..I did not want to pay thousands more to buy a three year old used car. At that point the Sales Manager appeared on the scene anxious to make an "adjustment" in the deal to keep it from being frustrated by my accident. He hectored and badgered me incessantly though I told him again and again that I was not going to buy the car. I repeatedly told him "No" in increasingly emphatic fashion. It was not a wise - let alone ethical - way to treat an elderly 78 year old man who did not want to spend thousands more to buy his used car. It didn't matter. He simply kept on with his high pressure badgering. It finally became apparent that the only way to stop the incessant pressure was to just leave the Dealership as I could not shut him up as he kept hammering on me. As I left the showroom, he started in on my 77 year old wife badgering her. We were told the deposit on this used car to hold it for a couple of days to permit travel to the Dealership to consider it for purchase was not refundable. So the Mercedes Benz of Louisville's treatment of an elderly couple. A demonstration it was of the unsavory sales practices and tactics at this Dealership. Let buyers beware of ever giving this greedy, parasitical Dealership any deposit to hold a car and expect no exemption from bullying, high pressure sales tactics despite your age. Advanced age will not save or exclude you. I intend to report the Dealership to the Better Business Bureau and to file in Small Claims Court to recover my deposit they greedily kept in contravention to the willingness of reputable Dealerships to refund car deposits when no purchase is finalized. More

If there were a way to give negative stars, this dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied dealership would deserve it. I have never in my life dealt with a group of people so dishonest, unprofessional, and outright shameless. They lied to my face multiple times, promised deals they never intended to honor, and wasted not only my time but also my money. They had my payment in hand, my insurance already set up, and even my travel arranged to pick up the car—and then they canceled the deal without reason. The sales team, the manager, and even the so-called general manager acted like clowns—rude, arrogant, and manipulative. They treated me like my business meant nothing. The customer service was beyond disrespectful; it was insulting. This place operates with zero integrity. They’ll play you, string you along, and then pull the rug out from under you at the last minute. Buying a car is supposed to be exciting, but dealing with them felt like getting scammed in broad daylight. If you value your time, money, or sanity—RUN. Don’t walk. Run away from this dealership. Out of all my years of buying cars, this was hands down the most disgraceful, infuriating, and unprofessional experience I’ve ever had. They don’t deserve your business. They don’t even deserve to be in business. More

After an awful experience with Brent Harmon, Stacey Parks (manager) and Brian Johnson saved the DAY! I cannot express how grateful I am with Stacey. She turned my nightmare into pleasant experience. (manager) and Brian Johnson saved the DAY! I cannot express how grateful I am with Stacey. She turned my nightmare into pleasant experience. More

Couldn't of had a better experience then with Jeff Jackson I had made several purchases with another Mercedes-Benz Dealer & the list goes on of unsatisfied matters. Hence I was on the forums & Je Jackson I had made several purchases with another Mercedes-Benz Dealer & the list goes on of unsatisfied matters. Hence I was on the forums & Jeff was mentioned countless times in all areas of the buisness / & trustworthy / on top of things / no delays on call backs even on days off if it was important / always in communication I'm a good time frame out from the dealership however when your dealing with someone who really cares about their job & & going out on a limb.to EARN THEIR BUISNESS & Follows up .. ( my next puchase will be through the expertise I have encountered & competive pricing & feel safe 🙏 I have experienced through members of this dealership Jeff knocked it out of the park & staff thank you ... More