Mercedes-Benz of McKinney

LIARS CHEATERS ARROGANT RUDE LIARS CHEATERS BAIT AND SWITCHERS xxxx BAGS ARROGANT RUDE ANYTHING ELSE THAT IS NEGATIVE I HAVE DEALT WITH THEM TWICE...I DID NOT LEARN FROM MY LIARS CHEATERS BAIT AND SWITCHERS xxxx BAGS ARROGANT RUDE ANYTHING ELSE THAT IS NEGATIVE I HAVE DEALT WITH THEM TWICE...I DID NOT LEARN FROM MY FIRST EXPERIENCE GO SOMEWHERE ELSE!!!!!!!!!!! PARK PLACE, SEWELL, MB PLANO, ANYWHERE BUT HERE THEY WILL BE OUT OF BUSINESS IN THE NOT SO DISTANT FUTURE More

incompetent, not trained, or un-ethical... you decide Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not resp Lied about diagnosis, another dealer (plano) proved they were lazy so not cover warranty. recommended repair work that was unnecessary, would not respond for discussion. filed complaint with MB North America with customer advocacy More

Worst experience I ever had We made an appointment to see car, drove 2 hours to get there and they were selling it to another person. They made us sit for 1 hour while other buye We made an appointment to see car, drove 2 hours to get there and they were selling it to another person. They made us sit for 1 hour while other buyer was approved. They then tried the switch and bait. We talked to manager, all he had to say was sorry. Don’t buy here, CROOKS More

Mike Hermus sold 4 Mercedes to me in last 3 years and I would never have anybody but him. He sold me 3 glc300 and a glc250 about a month ago and I’m very happy with all vehicles 1st class guy 5 stars would never have anybody but him. He sold me 3 glc300 and a glc250 about a month ago and I’m very happy with all vehicles 1st class guy 5 stars More

Bad shopping experience Super rude general manager. Customers are not respected. This dealership only focus on making from from you but nothing else. i had pretty bad experie Super rude general manager. Customers are not respected. This dealership only focus on making from from you but nothing else. i had pretty bad experience with them even tho I have bought 3 cars with them. I trade in my cars with them and they are still holding my trade in credit about 160k. I ordered a car and they just sold my car to others because they take over sticker price from another guys. Don’t buy anything from this dealership. You still have other better choices. More

Disrespectful Sales Team DO NOT waste your time trying to buy a car from MB McKinney. The sales staff is SO rude and unprofessional, and they are quite incompetent too. I’m pr DO NOT waste your time trying to buy a car from MB McKinney. The sales staff is SO rude and unprofessional, and they are quite incompetent too. I’m pretty sure a toddler could sell a car better than them. We bought elsewhere solely because of the fact that Joy, Mike and the rest of the team treated us less than dirt. We had a way more enjoyable experience buying at MB Plano. More

Poor Service (Warranty Work) Service on my new car had to go back several times. Left messages with the service manager and general manager. Neither return calls. Car still peri Service on my new car had to go back several times. Left messages with the service manager and general manager. Neither return calls. Car still periodically does not down shift a low speeds. Very dangerous when this happens. More

Bretmc2738, you are SO right I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake I bought a rather expensive bit of scrap metal from these people last December, in the form of a 2010 BMW 535i. I should have known I made a mistake when the onboard computer warned me of the first mechanical problem just as I was about to drive it off the lot. The mechanic who supposedly knows BMW's was absent that day, but I was assured the problem was unlikely to be serious, and anyway the BMW guy was going to be back the next day, and he'd call me. He didn't, and as I was visiting family from out of state, I had to leave Texas the following day. A fact which the salesman was aware of. No accusations, just saying. And yes, I know, buying a car far from home was probably a mistake, but for crying out loud, this wasn't Big Al's Used Car-Orama, you would think you could count on quality from a dealership where they've got $80k and $90k cars all over the floor. Another lesson learned. Well, I have now had this lemon for almost exactly five months, and so far I've had to have it towed to a mechanic to have the oil filter housing and the serpentine belt replaced, and now I'm going to have to have it towed again because the transmission has gone out. From of all of the positive reviews on this site, I have to conclude that these people are doing something right, at least with new Mercedes's. But they really ought to get out of the used car business, and people looking to buy used vehicles from them need to be very careful. More

Excellent!!!! We had an excellent experience here! Larry, Sam and the rest of the team were so welcoming and patiently answered all our questions. Sam was a great We had an excellent experience here! Larry, Sam and the rest of the team were so welcoming and patiently answered all our questions. Sam was a great salesperson to work with as he was honest and sincere, directing us to the car that best fit our needs. Hard to find that kind of integrity these days. We never felt pressured and were not subjected to cheap sales tactics. Larry and Sam are an asset to MB McKinney. Highly recommend this place! More

Completely Ignored I contacted MB of McKinney on a Tuesday and gave them pics, V.I.N., and a complete description of my trade-in (2016 AMG GTS). I followed with 3 emails I contacted MB of McKinney on a Tuesday and gave them pics, V.I.N., and a complete description of my trade-in (2016 AMG GTS). I followed with 3 emails asking for some info about the 2016 S63 that I was interested in. 3 days later I still haven't heard 1 single word from them.............. When I finally used the AutoTrader "Chat" feature, MB of McKinney customer service rep explained that they have been very busy and will get back with me when time allows, then ended the "Chat"! More