Mercedes-Benz of McKinney - Service Center

Excellent customer service and support. My Advisor Gabe was amazing! It is refreshing to see a property functioning Service Department. My Advisor Gabe was amazing! It is refreshing to see a property functioning Service Department. More

They saw me and diagnosed my issues…the time frame was under 65 mins and my problem was solved under 65 mins and my problem was solved More

Disappointed car was not washed. .. Stunned when service manager asked if my break pedal was soft. Later was told air was in line and another mechanic fixed problem. disappointed .. Stunned when service manager asked if my break pedal was soft. Later was told air was in line and another mechanic fixed problem. disappointed windshield wipers were not checked or replaced. Rear wiper is shot IMO . Disappointed service manager left area ... my car sat ready in exit lane many minutes until a different service manager asked if he could help. Appointment was 12 noon. Left shop around 4:30. Yes I waited as I was told it would take two to two one half hours. Other than that, well pleased . More

Excellent service, very courteous, very understanding, friendly staff , only one entry door was working. Will refer to others friendly staff , only one entry door was working. Will refer to others More

Excellent and fast service. Technicians and staff are very experienced and friendly! Love that I can receive text updates on the status of vehicle. Technicians and staff are very experienced and friendly! Love that I can receive text updates on the status of vehicle. More

Great job Gabe! Thanks for keeping me in the loop regarding my service and when it was complete! Thanks for keeping me in the loop regarding my service and when it was complete! More

Gabe has and always been excellent - communicative and helpful to keep the process smooth Always a pleasant experience at this dealership helpful to keep the process smooth Always a pleasant experience at this dealership More

Staff was very friendly and service department had my vehicle in and out quickly, wonderful experience vehicle in and out quickly, wonderful experience More

Mercedes-Benz of Mikinney is a great dealership. I gave them a 6 star although the highest there allowed to get is a 5 star. I gave them a 6 star although the highest there allowed to get is a 5 star. More