Mercedes-Benz of Midland

Service on Airstream Sprinter 3500 Bus I just purchased an Airstream 3500 sprinter interstate ext bus in Tucson AZ. In driving back from Tucson to Lubbock, Texas a engine lite came on the d I just purchased an Airstream 3500 sprinter interstate ext bus in Tucson AZ. In driving back from Tucson to Lubbock, Texas a engine lite came on the dash. I call Alderson in Lubbock and was directed to their truck service in Midland ,Texas. I drove down on a Monday to Midland and had the bus checked. I met Dakota Allen , service rep., who gave me great service.at the midland dealership. He ordered a part for me and set up appointment for me on Thursday to have part replaced. It is a 125 mile drive to Midland. I arrived Thursday morning and the part was replaced in 1 hour and thirty minutes. I was back in Lubbock by lunch time. Dakota Allen was excellent in explaining problem, ordering part and replacing part in record time. Over the last 45 years I have dealt with David and his father Jack Alderson purchasing many cars. We have been personal friends for many years. The midland dealership and Dakota Allen gave me the great service Alderson has been known for in Lubbock, Texas. More

Excellent service & hospitality Service for maintenance and recall was done with experience quality. Dakota Hampton was an excellent service advisor. Work was done in a reasonable am Service for maintenance and recall was done with experience quality. Dakota Hampton was an excellent service advisor. Work was done in a reasonable amount of time. More

Battery Check Over the weekend, my car would not start. Service Dept was already closed by my salesman, Frank Aranda, helped me troubleshoot it. Although, i was not Over the weekend, my car would not start. Service Dept was already closed by my salesman, Frank Aranda, helped me troubleshoot it. Although, i was not able to start it, once i was able to get it a jump start on Monday a.m. i drove to Alderson Motors in Midland and promptly i was greeted at the door by Arthur Montoya. He had no idea i was coming in and he attended to me quickly, they offered coffee, a ride and even pastries. I decided to wait on the car because i figured it was the battery and didn't take them long to replace it under the warranty and even took the time to wash my car. They constantly checked on me in the waiting room. Even my previous salesperson, Mr. Aranda, would come and visit with me and even talked about some of the new arrivals. Great Experience and reminds why i purchase my vehicles from them. More

Experience at Alderson Mercedes Midland Recently. 9/14/17, my wife and I purchased our second Mercedes using Frank Aranda as our salesman. He is professional on every level and we appreciate Recently. 9/14/17, my wife and I purchased our second Mercedes using Frank Aranda as our salesman. He is professional on every level and we appreciate his time and patience. Yes we have recommended Alderson Midland and Frank to friends. Sincerely, Dana and Ed Runyan More

Needed to have my car serviced I was visiting in Midland and needed my car serviced and my gas tank door repaired, I called on Monday morning and they were able to service my car th I was visiting in Midland and needed my car serviced and my gas tank door repaired, I called on Monday morning and they were able to service my car that day, unfortunately they did not have the part for gas tank, I'll have that taken care of at my home dealership. Dakota Hampton was prompt and efficient, everyone I dealt with at the dealership was friendly and went out of their way to assist me. More

Service trip We have purchased two vehicles at Alderson, and have had several other vehicles serviced there. The service department is excellent and we have alway We have purchased two vehicles at Alderson, and have had several other vehicles serviced there. The service department is excellent and we have always received outstanding service, especially from Dakota Hampton. More

Buying my 2nd Mercedes I had a great experience with buying my 2nd Mercedes. Emily & Jim were so helpful and made me feel like a important person! I would highly recommend t I had a great experience with buying my 2nd Mercedes. Emily & Jim were so helpful and made me feel like a important person! I would highly recommend this dealership & these associates. More

bought a Toyato Camry Jim Allen, was my salesman from start to finish he rolled the red carpet out for Trenna Fay and that made me feel very important this is my second ca Jim Allen, was my salesman from start to finish he rolled the red carpet out for Trenna Fay and that made me feel very important this is my second car from Alderson Everyone welcomes you with open arms. More

Impressive Dealership Doug Seabrook handled my purchase of a new GLA250. Doug was patient with me and did not pressure me at all to make a purchase. He kept in touch wit Doug Seabrook handled my purchase of a new GLA250. Doug was patient with me and did not pressure me at all to make a purchase. He kept in touch with me and answered lots of questions. He let me know about a new car that came. I thought I would by used but loved the new one. I also want to say thank you to Gerard Fox, Sales Manager, and Tory Miller who helped me complete the paperwork. Thank for such a positive experience. More

The service was very professional. The problem was identified and repaired very quickly. The staff was very professiona and Aaron Wickander kept me appraised the every step of the repai The problem was identified and repaired very quickly. The staff was very professiona and Aaron Wickander kept me appraised the every step of the repair. I was kept in contact via phone and email so that I knew what was going on at all times. I felt like they are rally interested in me and my car, thanI was a valued client. That goes a long way with me. The only thing that kept this from being the perfect job was the tire pressures were se to 30psi al around and the 20" tires needed 39/47psi. I ended up stopping to correct the pressure. A minor, but slightly annoying issue. The whole experience was very positive and as I have an extended warranty, I feel very comfortable having Alderson take care of my vehicle should any further issues arise. I will certainly recommend Anderson and Aaron in the future. Thanks for taking excellent care of me and my car. More