Mercedes-Benz of Naperville

My experience was wonderful! My sales person Jack was excellent! He gave me everything I asked! My sales person Jack was excellent! He gave me everything I asked! More

My total experience was excellent at AutoNation! I really enjoyed working with Liz. She was an absolute professional, and I felt like I got high Touch service through the process.! I really enjoyed working with Liz. She was an absolute professional, and I felt like I got high Touch service through the process.! More

Dante was excellent. He was welcoming, kind and provided excellent customer service care. His updates were prompt and informative. I recommend this location for your serv He was welcoming, kind and provided excellent customer service care. His updates were prompt and informative. I recommend this location for your service needs. More

This is our 3rd Mercedes we have purchased from Naperville MB. Sales staff friendly and knowledgeable. Service is awesome! We come back because they earned my business . Naperville MB. Sales staff friendly and knowledgeable. Service is awesome! We come back because they earned my business . More

Elmis Figueroa was very patient with me and resolved my issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle. issues. He made multiple calls to resolve problems with my account. He helped with getting my level 2 charger to charge my vehicle. More

Very professional all around. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience. Salesperson, Sales Manager and Finance Manager handled the transaction efficiently and effectively. Great experience. More

I don’t typically write these reviews but I am genuinely disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow u disappointed with this dealership’s service and follow-up. After being overcharged $3,200 for a standard Service B on my GLC 300, I tried to follow up as instructed by their own response on Google—to call the general manager. I called three times over two weeks, left voicemails, and never got a response. Today, I called again, got transferred to the GM’s line, still no answer. I then called the front desk back from the same number and was ignored. When I called from a second number, they picked up instantly. That says everything. The “call our manager” responses on Google are just superficial attempt at accountability, not a real effort to resolve issues. Completely unprofessional, evasive, and disrespectful to paying customers. Would strongly caution others before servicing or buying here. Heard better things at other local service shops and Mercedes Westmont and Orland Park. More

MERCEDES-BENZ OF NAPERVILLE DOES NOT CARE ABOUT CUSTOMERS OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME OR REVIEWS . THERE MANAGEMENT TEAMS SAYS CALL US SO WE CAN TRY TO MAKE IT RIGHT AND TO NO SURPRISE THEY DON’T CARE ABOUT WHAT YOU HAVE TO SAY. SAME LYING AND DON’T BELIEVE YOU. WASTE OF TIME CALLING MANAGEMENT AND LEAVING REVIEWS. ME OVER A MONTH AND NO RESPONSE TO MY PROBLEM , CORPORATE SHOULD LOOK AT THESE REVIEWS AND BE CONCERNED!!! More

Everything ok. Good attention. Good information, good service. I will continue taking my car to this dealer Good attention. Good information, good service. I will continue taking my car to this dealer More