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Mercedes-Benz of Naperville - Service Center

Naperville, IL

4.7
230 Reviews

230 Reviews of Mercedes-Benz of Naperville - Service Center

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March 24, 2022

Frank was very helpful with me to get my car repaired. He is very friendly and understanding. I just wish that Mercedes would have a better battery supplier than Exide. More

by rwirth51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Amanti
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Mar 28, 2022 -

Mercedes-Benz of Naperville responded

Hi! We're so happy Frank was able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 24, 2022

They are extremely efficient, I respect your time and always deliver as promised. Great group of people. More

by Kgk50505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
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Mar 28, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2022

Nick Scumaci was the service advisor for my repair. I can’t say enough good things about how he took care of the issues i had with my car. great communication. Answered all my questions thoroughly. He’ More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Scumaci
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Mar 28, 2022 -

Mercedes-Benz of Naperville responded

Hi Max, we're happy to hear you had such a positive experience with Nick! If you have any further questions, please give us a call. We're always happy to help!

March 22, 2022

I have been a customer of MB of Naperville since 2001, and I have so far purchased 4 cars from them. I have never been disappointed with the dealership, from the sales team to the very attentive and court More

by bnikravan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Vosburgh
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Mar 26, 2022 -

Mercedes-Benz of Naperville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Mar 26, 2022 -

bnikravan responded

All comments and feedback were truly meant and well-deserved. My experience working with Kevin at your service department has been awesome!

March 17, 2022

This dealership has always been straightforward about any needed repairs. Service Manager Kevin has been great to work with. More

by Ron.wright52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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March 17, 2022

Adam is a great service advisor, Thanks Adam! !! He always advise the best and listens patiently my questions…always ready to help beyond call of duty! More

by Dr. Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam ( Service Advisor)
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March 14, 2022

Really appreciate all of the communication and extra help from Kevin and his team. Thank you More

by joepiraino1
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 15, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Mercedes-Benz of Naperville! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2022

Adam, was amazing. Told him what I needed and he explained everything perfectly/no surprises and even came up with a plan for future services. Exceptional service, hi More

by Bvaldivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brodus
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Mar 03, 2022 -

Mercedes-Benz of Naperville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Naperville and we hope to be of service again in the future.

February 18, 2022

The service team made me feel respected, important, heard, and understood during my annual maintenance visit. More

by BSCHMID3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Wildeveld
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Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 17, 2022

Very friendly environment staff very pleasant and knowledgeable about work that was done communication was great. More

by Ms.T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Townsend
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Feb 22, 2022 -

Mercedes-Benz of Naperville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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