Mercedes Benz of New Orleans

Vic and Herb were absolutely horrible. The dealership smelled like moldy fungus. However, Clarence Moret was able to efficiently sell me a white C 300 for an affordable price. The smell is The dealership smelled like moldy fungus. However, Clarence Moret was able to efficiently sell me a white C 300 for an affordable price. The smell is still in my nose about 3 days later, so y'all will not be seeing from me again. Also, I totaled the car, so I was wondering if there is any way to return it within 30 days. For your troubles, I will give you a free play from my Discord: take the Buccaneers moneyline tonight. #BakerMayfield More

Purchased a vehicle Aug. 6th 2025. I decided to do tax tile with the DMV since dealers are known to add adverse/excessive fees. They still managed to charge me a notary fee w 6th 2025. I decided to do tax tile with the DMV since dealers are known to add adverse/excessive fees. They still managed to charge me a notary fee without notarizing anything. The most important part is a purchased a vehicle and was not giving the correct paperwork and all documentation provided states I owe a back when I purchased the car in cash. I have been geeked the run around. Omv will not transfer title unless balance reflects zero. I’ve been to the dealership on 2 occasions only to still get the wrong paperwork. Vehicle vin ended up getting flagged by the OMV and now they suggest letting Mercedes complete the paperwork and just go through them 😒. Meanwhile I still don’t have any proof of a paid in full vehicle. Just registration. Seriously disappointed and disgusted by the entire situation. More

I have made numerous phone calls leaving messages for William Russ in financial department. I have left messages for his supervisor. I have sent several emails to William Russ in the last month. I have n William Russ in financial department. I have left messages for his supervisor. I have sent several emails to William Russ in the last month. I have not had any response from him or sales associates or financial supervisor. I would recommend Mercedes Benz of Baton Roughe over this dealership! More

Went to the dealership on 6/8/24 to show my wife a used 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the 850i that I saw on a recent bike ride. Upon pulling in the lot, I was approached by Herb Singleton, a former salesman on the month. Herb grabbed the keys and offered me to take a test drive with no hassle (Explains the 2 star rating.) Once in the office, Herb went to his staff for a trade in value on my vehicle. For the review’s purpose, I will leave this out as to not delineate from the complaint. In short, I was not please with their offer, but that has no bearing on this review. The foundation of this complaint is based on the offer sheet provided by Herb and his manager Clay, which shows the base price of the vehicle being reflected at ~ $2,000 over what the price was listed on their own website. Maybe I am missing something as I have not been in the market for a vehicle recently, but to walk in to the dealership, look at a vehicle, and be given an offer sheet for a car that is over $2,000 higher than the list price on the dealer’s website…This just does not appear that the salesman & sales manager are acting in good faith for their clientele! More

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze. deal possible! I had many issues with my purchase but he made everything a breeze. More

I contacted them by email and got an auomated response. The response said someone would contact me, but no one ever did.....Poor follow up The response said someone would contact me, but no one ever did.....Poor follow up More

Not friendly or compassionate. Won’t work ever her provide support again for my vehicle Won’t work ever her provide support again for my vehicle More

They Rip you Off, and do not give a xxxx about Owners with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unh with Old Model Cars!! I have been driving a Mercedes for 50plus years. This dealership was disappointing and difficult to deal with!! Extremely unhappy with this Dealership😡 More

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service advisor. You will not be disappointed. More

Richard has a nasty attitude. Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service Every review you read saying so it 100% true. He has no respect for MB clients. We are looking at trading in our MB because of the dealership service. More