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Mercedes Benz of New Orleans
Metairie, LA
1,324 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,324 reviews
October 26, 2013
The worst experience ever. I had an appointment on a Friday night for a test drive and they let me sit there for 20 minutes in the dealership with no assistance while we were the only clients in the pla Friday night for a test drive and they let me sit there for 20 minutes in the dealership with no assistance while we were the only clients in the place. What can be more important than a client. If the salesmen are like that, how will be the service, parts management... I will never buy Mercedes in my life More
by TheGaul
Employees Worked With
Mike Williams
Helpful April 25, 2012
they were never on time . a 2-hour service can take 2 they were never on time . a 2-hour service can take 2 days without even calling me to let me know that my vehicle will be at the shop overnight. th they were never on time . a 2-hour service can take 2 days without even calling me to let me know that my vehicle will be at the shop overnight. they are very very hard to reach by phone .they dont even call back if you leave messages .thinking to trade my mercedes for a lexus or bmw just not to go through service complications at mercedes benz of new orleans More
by abuashraf
Employees Worked With
robert
November 10, 2010
I was driving my '08 CLK Class and felt like the tires were out of balance at highway speeds so I took it in to Mercedes Benz of New Orleans for service work. The staff was friendly and helpful and took were out of balance at highway speeds so I took it in to Mercedes Benz of New Orleans for service work. The staff was friendly and helpful and took care of the issue quickly while I waited in their new building. Free wifi is very important. More
by wrnola
Employees Worked With
Service Dept.
July 20, 2010
Richard never gives status updates on vehicle in service. Service department is very slow. I've been to other Mercedes dealer through the gulf coast and never had service like this. Keep away! Also, sinc Service department is very slow. I've been to other Mercedes dealer through the gulf coast and never had service like this. Keep away! Also, since they are the only Mercedes dealer in the area, they taken advantage by over pricing their parts and labor rates. More
by useradmn
Employees Worked With
Richard, Service Department
