Stay away from this dealership. The sales staff are condenscending and rude to customers, esp. women. In the store to purchase a S550 class Mercedes and Bill Patton (as usual) was slow to respond to our requests the vehicle and displayed a sullen and indifferent attitude. The sales manager, Nick Williams was uncivil and accusatory. My husband and I had been customers since 1996 and have spent untold thousands on maintanence repairs. Since we were contacting other Mercedes dealers in the area and were promised a great deal on the S550 at another dealership, they found out about it and treated me disrespectfully!! Actually, the sales person acted like and indignant child and stormed in and out of the sales manager's office. Yes, this was in a Mercedes dealership...a 65 year old man acting like a three year old and all because he refused to broker a deal with my husband resulting in a $2500.00 difference in price from the competing dealership. Guess what??? Afer the deplorable behaviour by the sales staff and manager, my friends and I all walked out. I have two witnesses( both female) who witnessed and experienced some of the unprofessional and rude behaviour.
The following day (Saturday) I drove to Jackie Cooper Imports and surprisingly purchased a car that was different than original request and more expensive!! Jackie Cooper mercedes couldn't have been friendlier and more professional. The difference between Luxury Cars of Okc (formerly known as Bob Howard Mercedes) and Jackie Cooper Mercedes was "night and day" to say the LEAST!!!!!!!!!!!
Run from this OKC dealership...they use bullying and intimidation to sell you a car...or shame you into buying one. They are worthless and obviously have some internal problems since changing ownership.
This is the reason I am only giving a 1 rating!
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Bill Patton and Nick Williams