We bought our 2010 Mercedes GLK 350 in January of 2011. Today is 12 20 12. Buying the car was a breeze.. no pressure, easy, friendly.

The real test of time is the service department. We are in our 60s and have had our share of autos and many trips to dealer service departments living in many states of the USA. (CA,OR,WA,AK,MI,NY,MD,TX,FL,AZ and now Nebraska)

The service department at Omaha Mercedes is the best we have ever experienced. Joey Johnson is a perfect example of this department. He is friendly, prompt with getting our vehicle in for service, calls and lets us know the condition of our car. He notifies us if there is anything else that needs to be done on the vehicle and has told us that everything looks good. Really, now how many places do that? Tells you the car is in great condition and doesn't try to sell you anything else.

We live 75 miles from dealership and when we arrive at the service department, Joey has a car ready for us to use and when we pick up our vehicle, it is washed and inside ready for us to drive way.

Kudos to Joey Johnson and the rest of the staff at Omaha Mercedes.

Linda Atwater

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I have always gotten excellent service from this dealership. Derron Harriman has been a very pleasant, low-key gentleman to work with. Just first-class. He has come out to my home, several miles from the dealership, to help me with setting and adjusting the garage-door opener on my Mercedes E-350. He has done this twice. Certainly above and beyond the call of duty.

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STAY AWAY FROM THIS DEALER! I was ready to buy a brand new Mercedes and very excited about the new car. The sales staff was HORRIBLE!! Did not respond to my calls, I felt like I was pulling teeth for them to call me back to respond back. I guess if there selling 4-5 cars a day there making a good living! There rude response and unprofessionalism allowed me to go else where. Infiniti were the Sales Staff is EXCELENT and will take time to answer your calls and questions when making a VERY large purchase. This dealership is what you would not expect when purchasing a high dollar vehicle. I even contacted the Kansas Dealership and they were EXCELENT over the phone. Again if you want to purchase a high dollar vehicle and be treated like someone with class do NOT go here!

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I bought a new E350 from this dealer after owning 3 Acura vehicles. In Omaha, stick with Acura if service and quality are important to you. Never would I think Acura would trump Mercedes Benz, but in service...

1) Three times I have taken my car in for a 'complimentary wash'. They use it as a sales benefit. They may as well call it the 'dollar wash' as there is always water dripping, water spots, and just generally there is no pride in the wash. Certainly not what you would expect for a luxury brand. Plus, on average I wait 30 minutes just for the wash.

2) Ordering parts, you have to call them back to see if it came in. Twice now, I ordered parts that were unbelievably marked up. This time I waited two weeks and then called just to make sure it was the process and not someone on vacation, again.

On the flip side, Acura washes were perfection. No spots, cleaned interior, air freshener, etc. A full detail for free. Service always called you back when a part came in and you never felt like you had to follow-up on their jobs.

I would suggest the Mercedes Benz of Omaha should take a cue from Acura of Omaha. It does make me unlikely to buy another Mercedes again or even recommend them.

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Found car online, went to take a test drive. Eric Stauffacher was salesman who first
approached. Car was fantastic, exactly as advertised (not the norm), clean, all
proper documentation up front.Eric was very respectful, personnal, and had the
demeanor of a salesman that made the experience feel Professional.Zach in the finance
department was also very professional and easy to work with.
I thank the whole dealership, will be back to them first no matter what need
is for.

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This is the worst dealership I have ever had to deal with, which says allot! I found the car online and when I went in to test drive it everyone was nice. It was a used car and was being used as a loaner for people getting service done to their cars. We drove it and liked the car but didn’t want to finance through the dealership so we went to talk to the bank and called a few days later to tell them we would take the car. I was told it was currently on loan to a customer but it was the end of the month so they asked if we would come in and sign the paperwork that night so the salesman could get his commission and they would give us another car to drive around until it would be back in the dealership the next day. The salesman was nice and I didn’t see the harm in it so we said ok. This is where their service went downhill! We were told it would only take a few minutes to sign the paperwork and had a game that night so we didn’t show up until around 8:30. They kept telling us they were waiting on one thing or another and soon it was after 10:00 and we had our two small kids with us. Eventually after threatening to leave we had the papers signed and were off in the loaner car. When I called the next day about if they would have ours detailed and ready before the end of day I was told the car wasn’t back yet and it would be tomorrow. I told them I couldn’t come to the dealership that day but if they would send a driver to our house with our car that would be fine and I would give them the rest of the paperwork and our cashier’s check. The next night a driver came to our house for the paperwork and check but did not have the car we purchased with him and didn’t know he was supposed to bring it. I called the salesman, then the sales manager, and finally the general manager of the dealership and was told they didn’t know where the car was at and it “may be at the airport” but they didn’t know. All of them were rude about it and not very apologetic. At this point I am stuck in this deal and sent the driver back without the paperwork. I was going on vacation with my family for a week and told them I really needed the car. 6 days later they finally call to tell me they have the car in. But by now I am out of town on vacation so I was not able to get it for a few days. Finally the salesman brings the car to my house almost 2 ½ weeks after I bought it, again with not much of an apology and leaves without giving me in transits or the paperwork I would need to license it. Because of the 2 ½ weeks it took me to get the car that only gave me a little over a week to license it. I figured at least getting the paperwork would be easy but I was wrong. It took 6 calls to the dealership and having to ask for the finance/accountant guy to get paperwork which was not what I needed to license the car so we had to have them send it again. The best part of this story is that when I did get the car it had 1,200 more miles on it than when I test drove it so I don’t know where the car went but it was not at the airport. I can’t count the number of emails and phone messages that I left that were unanswered. And after all that they put my family through, their offer to make things right was a free oil change and a discount on all the high priced things they try to sell you like undercoating. I told them what they can do with that free oil change and their dealership! Everyone has bad experiences at dealerships but everyone I tell this story to can’t believe it and I hope you consider it as well before stepping into this dealership.

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My husband had dropped in first to see about a Rainier I was interested in. He spoke with Ashley and she began looking for the vehicle I wanted. Ashley notified me when one came in and held it for me to test drive. The drive was wonderful, Ashley was very accomodating. Everyone I met or dealt with at the dealership was professional and seemed determined to place me in the vehicle I wanted. It had been 12 years since I had purchased a car and the experience was great. I will recommend Ashley and Mercedes-Benz of Omaha.

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Outstanding sales experience. If you are in the market for a premium vehicle, see Zach at this dealership. He will do everything possible to get you into the car that makes you happy at a price that enables the whole transaction. The entire dealership is focused on the customer and makes the car purchasing process a pleasure.

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I stopped in to check on Sprinter Cargo Vans and ended up having a very enjoyable time with John. His knowledge of the vans is exceptional. We took a great test drive; even going farther than normal to answer one of my questions I found his understanding of how they are used to be encouraging. His interest and enthusiasm are contagious. That's definitely a complement because I never felt pressured for a decision. I don't if I will buy a Sprinter van, but this clearly an excellent dealership.

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I had an absolute wonderful experience! The salesmen were very knowledgable of all the vehicles. They showed concern and made it a point to find something that works for me. They are very patient and friendly people. I would refer this dealership to anyone! :)

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