Part. III: Buyer Beware of MBenz of Omaha
We purchased a pre-owned MBenz from MB of Omaha (MBO), and we have nothing but ongoing problems with the dealership. They will take no responsibility in admitting their incompetence, nor will they resolve issues without blaming the customer.
After reading this, would you choose MBO to purchase your next vehicle? If so, good luck.
1) Amy Rousseau, Service Advisor, will not explain what does a “World Class Inspection” consists of, nor will dealership explain to us what does the "Pre-owned Certified" program mean?
2) John Langland, General Manager and Amy Rousseau, Service Advisor will not provide updates on our tire tread depth, fluid levels or brake thickness, even though Schedule A and B Maintenance states they inspect and record this information for the customer. We have not consistently received this information since March 2013, but we have brought the car in to be serviced 4 times since.
3) Due to service department not providing consistent information regarding our brake thickness during our Schedule A and B Maintenance, we were driving around with no front brakes thus damaging the front rotors, cost to replace front rotors a couple hundred dollars.
Mr. Langland and Mrs. Rousseau will not return phone calls or emails. Joe Johnson was the only one who confirmed the information was not noted in the database the since March 2013. Mr. Johnson recommended we bring our vehicle in yet again for a free “World Class” inspection even though a so-called “World Class Inspection” is noted to have been completed on every invoice for the last year with no indication of fluid levels, tread depth or brake thickness.
We will never buy another vehicle from MBO!!! We will buy a Lexus or Audi. After reading this, would you choose Mercedes Benz of Omaha to make your next vehicle purchase? If so, good luck.
Best Intentions to warn future buyers.
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Ashley Bazaar, John Langland, Amy Rousseau, Jeff Soderstrom, Joe Johnson