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Mercedes-Benz of Ontario - Service Center

Ontario, CA

4.9
681 Reviews

681 Reviews of Mercedes-Benz of Ontario - Service Center

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November 19, 2020

This is the first time I did not pay more than the estimate. I was very happy to have my car serviced in a timely manner as promised. Ok More

by chiefmexswife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Nov 19, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario take great pride in serving our guests well and are pleased to have earned your business & recommendations. Please let us know if we can be of any further assistance in the future. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

November 17, 2020

Service was satisfactory, the attendant was courteous and helpful. The Service agent made sure everything was done as requested and ensure a ride was provided. Thanks. More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Nov 17, 2020 -

Mercedes-Benz of Ontario responded

Hello Henry, Thank you for your 5 star review! Our goal is to provide the best experience possible and we are truly pleased to know Daniel worked in a courteous and helpful manner, ensuring you had your vehicle back promptly. Please feel welcome to contact us anytime! Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 16, 2020

Thank you for your excellent service Christian. It is really comforting that although there was additional service required kept me updated on current status. Mercedes Benz does it with care. More

by lulugrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Froussine, Christian Lopez
Nov 16, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts Christian put forth by keeping your informed during your service visit and appreciate you complementing our level of service. Our team is grateful for your business and kind recommendations! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 13, 2020

Best customer service ever! Christian was extremely helpful and friendly. My damaged tire was covered under warranty and Christian made sure I did not over pay. More

by robert.cordova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Robert, Having the opportunity to share our passion and commitment to the Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Christian the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 12, 2020

Service Advisor Matzi Hunte is very patient and nice. The best one! My English not good, he is patient to explain everything and let me understand. More

by shuna118
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Shuna, All of us at Mercedes-Benz of Ontario are grateful for have earned your loyalty and business. We are truly pleased to read of patient and kind manner Matzi provided you while attending to your service needs. It is a true pleasure to have your genuine recommendations and we look forward to working with you! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 08, 2020

As busy as he was, Christian Lopez provided great service during my visit. Also, he tried to get me the best price for the service. Professional, enthusiastic, and attentive. Thanks Christian! More

by Ching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for posting your 5 star review and mentioning Christian Lopez. It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the professional, enthusiastic,& price conscious manner Christian provided you. all of us at Mercedes-Benz of Ontario are grateful to have earned your business and recommendations! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 04, 2020

I bought the car used but , I drove 3,000 mies and battery went out I was expecting certified vehicle teated like new ,I have to buy a new battery at the cashier Chris nelson I told him im a veteran More

by Mbamg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Nov 06, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you and taking the time to share your experience. The team at Mercedes-Benz of Ontario looks forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 02, 2020

Very clean and efficient. All staff and crew were really nice and professional. My service rep. explained the problem very clear and make it really easy for me to understand. More

by hungchi1019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matzi
Nov 03, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that your our entire staff treated you very well! We are looking forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 31, 2020

Great person. Nice and friendly. Willing to help. Bought a new car and was willing to answer any questions I have. Highly recommended! Go Kevin! More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chien
Nov 02, 2020 -

Mercedes-Benz of Ontario responded

Hello Henry, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your awesome visit with Kevin. We are grateful to have you high recommendations and look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 31, 2020

There has been a tremendous change in the service department and this dealership. Everyone is friendly, courteous and seem to value their work from the delivery drivers to the cleaners. Extremely ple More

by Olori98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chien, Lana Burnett
Nov 02, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your loyalty & allowing us the opportunity to serve you! We are truly flattered to have your thoughtful complements and recommendations for our team. We will share your genuine sediments with Lana & Kevin, and look forward to welcoming you back! Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

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