Mercedes-Benz of Paramus - Service Center

I own four Mercedes Benz and I only recently switched to a new service advisor. My advisor Franca is the absolute best and a total pleasure to work with. She was professional, courteous, and extremely f a new service advisor. My advisor Franca is the absolute best and a total pleasure to work with. She was professional, courteous, and extremely friendly. She always answered all of my questions and concerns in a timely manner. Prestige Paramus definitely has the best customer service and I would highly recommend them to any Mercedes owner. More

I received nothing less of professionalism and performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of oc performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of occassions for me and has always answered my questions or concerns promptly and accurately. Thank you. Gordon. More

The hours of operation are amazing - so convenient and the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. More

In my experience managing a fleet of commercial vehicles (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to the most recent, Devin has been nothing but Professional. Devin and the Prestige Service Department have made exceptional efforts to accommodate our unpredictable service needs. Overall, the Prestige MB Service Staff have become a valuable member of our team. Honesty, attention to detail, patience and flexibility are all apt descriptions of my service experience with Prestige Motors. I would recommend anyone within a 200mile radius interested in purchasing or servicing a Sprinter (Dodge or Mercedes) visit Prestige Motors. In all honesty, if I could have the rest of our national fleet serviced in Paramus I would do it in a heartbeat. More

devin prediger is a great respective employee. he is prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over m prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over my car i know he weill take care of everything;and will be safe in my car. he always gets back to you always with a response not 3 days later but right away.he is very customer friendly and in my opinion he should be made manager there also. he has great skills experience in cars and also has a sense of humor.so in my opinion prestige is very lucky to have devin as an employee.and also great appreciated for prestige great outstanding service to me suzana smajlaj More

David is very professinal person when i go to service for my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpful my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpfull men mostly same day he finish work and i go back to work same day ty david ty prestige mercedes More

Labor fees are a rip-off!!! If the total parts of repair or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of st or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of staff is unfriendly and clueless as to how to help. Not even management returns phone calls. Extremely disorganized!!! More

I have a ML320 2003, every time I took it to Prestige service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised wit service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised with much higher prices for the services than estimated They install the towing hitch incorrectly damaging bumper and burning part of the circuitry and try to give me the truck back like that. I would not buy a MB from Prestige and I would not recommend to take it for service there either. They get you by offering a loaner but the attitude of the service people if you have a problem when you are going to pick up your vehicle is arrogant and lout. More

I had the Lamp Semsor/Rain Sensor Malfunction come on the dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the be dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the beep telling me the vehicle had a malfunction. I could have replaced the sensor myself if the sensor did not needed to be programmed with STAR Diagnostic, which only the dealers are equipped to do so. So when I received a $100 gift certificate for service visit, I took my car in for a service to replace the Lamp Sensor. The part only costs $100 but the diagnostic charge was close to $400. What diagnoses do they need? The dash states that lmap sensor is malfunctioning and need replcement. I feel like they lured me with gift certificate and took advantage of me. I will never use MB dealer services again. More

I have never left the dealership feeling so uncomfortable about a service after my last service. First I was quoted $570 for a Service B, when all I thought I was getting was an oil change but it's Mercedes about a service after my last service. First I was quoted $570 for a Service B, when all I thought I was getting was an oil change but it's Mercedes so I have come to terms with things are always going to be more expensive. My advisor said I might need my brake fluid flushed, but they would know more when they took the truck in. When I came to pick up my truck, my total bill came out to $627. I was a bit taken aback as to why, and asked to go over the bill with my advisor, since last time I supposedly received service B yet never received any of the paper work I received this time. His tone made me feel like he was annoyed that he had to review this with me. He then made the mistake of telling me that I should get my brake fluid flushed every 2 years...which then made me remember, I had my brake fluid flushed by there Service department in May of 2008, at my 30,000 mile maintenance check. So a service that was performed on my truck was not needed and I feel like this should have been something that would have come up in there systems. After talking to my cousin who works in the Service department for Mercedes in Charlotte, he told me that technically all I should have gotten was a service A, which has lead me to feel even more uncomfortable about the work done at Prestige. In the 2 and 1/2 years I have been bringing my truck to the dealership for service I have NEVER walked out the door feeling taken advantage of. Unfortunately I don't know if I will come back, though everything else is convenient, this past service left me with a bad taste in mouth. And last thing, for 627 dollars my truck could have been washed. I walked out to a truck that looked like it was sitting outside in the rain. Even Jiffy Lube gives free car washes. More