Mercedes-Benz of Paramus - Service Center

I have a ML320 2003, every time I took it to Prestige service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised wit service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised with much higher prices for the services than estimated They install the towing hitch incorrectly damaging bumper and burning part of the circuitry and try to give me the truck back like that. I would not buy a MB from Prestige and I would not recommend to take it for service there either. They get you by offering a loaner but the attitude of the service people if you have a problem when you are going to pick up your vehicle is arrogant and lout. More

I had the Lamp Semsor/Rain Sensor Malfunction come on the dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the be dash for awhile. This does not affect the operation of the vehicle, however, it is annoying everytime you start or turn-off the vehicle whith the beep telling me the vehicle had a malfunction. I could have replaced the sensor myself if the sensor did not needed to be programmed with STAR Diagnostic, which only the dealers are equipped to do so. So when I received a $100 gift certificate for service visit, I took my car in for a service to replace the Lamp Sensor. The part only costs $100 but the diagnostic charge was close to $400. What diagnoses do they need? The dash states that lmap sensor is malfunctioning and need replcement. I feel like they lured me with gift certificate and took advantage of me. I will never use MB dealer services again. More

I have never left the dealership feeling so uncomfortable about a service after my last service. First I was quoted $570 for a Service B, when all I thought I was getting was an oil change but it's Mercedes about a service after my last service. First I was quoted $570 for a Service B, when all I thought I was getting was an oil change but it's Mercedes so I have come to terms with things are always going to be more expensive. My advisor said I might need my brake fluid flushed, but they would know more when they took the truck in. When I came to pick up my truck, my total bill came out to $627. I was a bit taken aback as to why, and asked to go over the bill with my advisor, since last time I supposedly received service B yet never received any of the paper work I received this time. His tone made me feel like he was annoyed that he had to review this with me. He then made the mistake of telling me that I should get my brake fluid flushed every 2 years...which then made me remember, I had my brake fluid flushed by there Service department in May of 2008, at my 30,000 mile maintenance check. So a service that was performed on my truck was not needed and I feel like this should have been something that would have come up in there systems. After talking to my cousin who works in the Service department for Mercedes in Charlotte, he told me that technically all I should have gotten was a service A, which has lead me to feel even more uncomfortable about the work done at Prestige. In the 2 and 1/2 years I have been bringing my truck to the dealership for service I have NEVER walked out the door feeling taken advantage of. Unfortunately I don't know if I will come back, though everything else is convenient, this past service left me with a bad taste in mouth. And last thing, for 627 dollars my truck could have been washed. I walked out to a truck that looked like it was sitting outside in the rain. Even Jiffy Lube gives free car washes. More

JUNK YOUR CAR BEFORE YOU BRING IT HERE OR THEY WILL MAKE IT A HEAP OF JUNK!!!!! THEY ARE AWFUL!!!! I brought my car in on May 19, 2009 for a cupholder replacement. I was informed that there was an open rec IT A HEAP OF JUNK!!!!! THEY ARE AWFUL!!!! I brought my car in on May 19, 2009 for a cupholder replacement. I was informed that there was an open recall on the vehicle and that they needed to keep it overnight in order to replace the necessary hoses. I asked them to look at a MINOR problem I was having with the car's acceleration as long as they were keeping it overnight anyway. The problem was SO MINOR I would not have even had it looked at had it not been for the fact that they were keeping it anyway. I explained to them that once in a while when I stepped on the gas there was some hesitation - not often and not a drastic hesitation but it was there. They called me me 4 days later with an estimate of $1200 to replace the 2 sensors they say were causing the hesitation. I agreed to have it fixed. At that time they also told me that I needed an O2 sensor which I told them not to replace because my own mechanic could do it or a lot cheaper. The service advisor informed me that the O2 sensor had NOTHING to do with the hesitation problem I was having- which my own mechanic confirmed. They also informed me that my front right wheel well cover should be replaced because it was cracked. This had nothing at all to do with the performance of the car, it was simply cosmetic but I agreed to let them do it. I picked the car up the following day and did not even get out of the parking lot before I had to pull back into the service center. My minor problem that didn't even really need to be looked at was now a HUGE problem. The car had no acceleration at all. If I had tried to pull out of the parking lot and onto the highway I could have been killed because I would not have been able to get out of the way of oncoming traffic. The car simply would not accelerate. So I brought it right back in and explained to them that the problem was now worse. They kept the car for another week and a half and then called me to say there was nothing wrong with it and come pick it up. I picked it up and it was not better at all. It was still ten times worse than when I'd dropped it off. So I called a private mechanic to look at it. It turns out my turbo oil cooler was cracked and had leaked out all the oil. Prestige didn't notice this. Even though they replaced my wheel well cover which was right in front of the crack. So either it wasn't cracked and they cracked it in the process of changing my wheel well cover, or they're blind and didn't notice the huge crack that was staring them in the face when they removed the wheel well cover. Either way, they missed it and told me the car was fine, drive it as is. So I drove it 70 miles home that day, 70 miles back to work the following day and then another 20 miles to the mechanic. All this driving with no oil caused my supercharger to overheat and by the time I got it to my mechanic I needed a new supercharger - $4000 just for the part, nevermind labor. Thank you Prestige for being completely incompetent. Had they noticed the crack in the oil cooler I could have had just that part replaced instead of replacing my whole supercharger. The best part of all this is - Prestige claims there is no way the part was already cracked or they would have seen it so they're not responsible for the extra $4000 I had to pay for their incompetence. My lawyer is having a field day with them right now. More