Mercedes-Benz of Pembroke Pines

Buen servicio al cliente siempre me atienden rápido muy bueno trato excelente muy profesional siempre voy hacer el servicio en ese dealer bueno trato excelente muy profesional siempre voy hacer el servicio en ese dealer More

THANK YOU, Mr. Pierre Leblanc for your OUTSTANDING CUSTOMER SERVICE and EXCEPTIONAL SALES SUPPORT!!! I greatly appreciate Mr. Pierre LeBlanc’s professionalism, kind Pierre Leblanc for your OUTSTANDING CUSTOMER SERVICE and EXCEPTIONAL SALES SUPPORT!!! I greatly appreciate Mr. Pierre LeBlanc’s professionalism, kindness, can do positive attitude and most importantly his willingness to go the extra mile to help me locate my beautiful new 2024 GLE 450 4matic with the features I wanted.. KUDOS and THANK YOU again Mr. Pierre LeBlanc for being such an amazing person that truly values customers!! You are definitely a great representation of what the standard should be across all auto dealerships.😊 S.G. Bryan More

Excellent customer service. They answer all of your questions and gave me the best deal. They answer all of your questions and gave me the best deal. More

Superior experience from sales to service and in between. This dealership cares about the whole customer, not just the vehicle! This dealership cares about the whole customer, not just the vehicle! More

My experience with this dealership was a pleasant one. I was treated respectfully and Sera was very attentive. I was treated respectfully and Sera was very attentive. More

Excellent customer service. The sales team made you feel welcome and was very knowledgeable. I will definitely recommend this dealership. The sales team made you feel welcome and was very knowledgeable. I will definitely recommend this dealership. More

We have bought o couple of cars at MB Pembroke. Their service is great and they are willing to help and answer questions Their service is great and they are willing to help and answer questions More

Great service and friendly atmosphere! I recommend you to visit this dealership. Excellent service. Highly recommend. I recommend you to visit this dealership. Excellent service. Highly recommend. More

I brought my 2013 MB E350 to Mercedes Benz of Pembroke Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two mont Pines for the replacement of motor and transmission mounts on December 26, 2023. What should have been a two-hour job ended up taking nearly two months. Throughout this time, there was a lack of communication regarding the progress of the work. Each time I called for an update, I was told it would be completed "this week." Growing frustrated with the lack of transparency, I requested to speak with the service department director. Finally, my car was completed on February 16th. However, upon returning home, I discovered scratches and dents on the top of my car that were not present before. When I raised this issue with the service manager, Orlando Dominguez, he refused to accept responsibility, citing unclear pictures taken by the service advisor upon receiving the car. His response was dismissive, stating, "If you don’t like the way you’re being treated, service your car somewhere else." Overall, my experience with Mercedes Benz of Pembroke Pines has been deeply disappointing. The prolonged delay in completing the service, along with poor communication and a lack of accountability for damages incurred during the process, leaves much to be desired in terms of customer service and satisfaction. More

Knowledgeable, and eager to educate and assist in the buying process. It is not lost on me what a valuable lady I worked with. Erika Vasquez should be complemented for her work ethic and your dealershi buying process. It is not lost on me what a valuable lady I worked with. Erika Vasquez should be complemented for her work ethic and your dealership for hiring and teaching her. More