About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

Mercedes-Benz of Plano - Service Center

4464 West Plano Pkwy, Plano, Texas 75093
Service: (469) 331-5860
Makes: Mercedes-Benz|Service Center
Excellent
85% Recommend

Overall Rating 4.5

42 Lifetime Service Reviews

Write a Review
Mercedes-Benz of Plano - Service Center
42 Reviews Schedule an Appointment

Hours: Open Now

Mercedes-Benz of Plano - Service Center Info
Hours
Amenities
About Mercedes-Benz of Plano - Service Center

Fall is the perfect season to create new traditions with your family. It's also a great time to start a new one of your own by coming into Mercedes-Benz of Plano for an unmatched level of service. Our expertly trained Mercedes-Benz technicians can help ensure your vehicle is as safe as it can be, no matter what your service needs are.

About This Service Center | Hours | Amenities

About Mercedes-Benz of Plano - Service Center Learn More

Fall is the perfect season to create new traditions with your family. It's also a great time to start a new one of your own by coming into Mercedes-Benz of Plano for an unmatched level of service. Our expertly trained Mercedes-Benz technicians can help ensure your vehicle is as safe as it can be, no matter what your service needs are.

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • Customer Lounge Area
  • Free WiFi
  • Schedule Service Online
  • Cable TV
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
42 Service Center Reviews
Filter Reviews By:
Zouheir
8/28/2014
Reason For Visit
Service

"My recent visit to Mercedes Benz of Plano"

Marc Henley is professional Service Adviser Nathan Myers is a professional Service Manager they both treated me as a valued Customer and provided me with excellent Customer Services I would recommend all my friends and family to get there card serviced at Mercedes Bens of Plano, I have been service my car there for the last Six years and Marc Henley is my Service Advisor for the last six years he always let me feel that I am the a value Customer . Zouheir and Suzan Maarouf. 972-816-4745

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Marc Henley and Nathan Myers

Did you find this review helpful?

Yes
 
1

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

reginamb
7/24/2014
Reason For Visit
Service

"Great service at MB of Plano "

My experience with Mercedes-Benz of Plano has been excellent. Even though I just barged into his office without an appointment, Daniel was very professional and understanding. He took the time to listen to my issues, assisted me in getting my warranty work covered, quickly got me into a loaner and on my way, and he kept me updated with the status of my car throughout the day. I will request Daniel Adams as my service adviser from now on. The actual service that was performed was also top notch. My car has not run this smoothly for a while. I highly recommend Mercedes-Benz of Plano.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Daniel Adams

Did you find this review helpful?

Yes
 
3

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

jeanbrierre
5/27/2014
Reason For Visit
Service

"Best MB service center in the mtreoplex"

MB of Plano is the best Mercedes service center in DFW. I have used MB of Dallas, but MB of Plano blows them away as far as dealership that understands customers needs and quality of repair work. Mitzi Crenshaw is also the best Mercedes Service representative in the entire country. Whenever I have a question or service issue, I can call her personal cell phone and have her explain what the repair time and average cost will be before I either have car dropped off or towed in. When I arrive at the dealership she normally has me in and out to a loaner car in less than 5 minutes. Also her service quotes are normally within 99% of the quote or estimate she provided when I dropped off the car. She also will take time to explain repairs need or recommended. She never tries to oversell me services I do not need.And unlike other brands who will not give you a service estimate until they have taken apart the car, I have never experienced this at MB Plano. They lawyas provide intial quote and estimate for time of repair. The only reason I am buying another Mercedes is due to the service quality and staff at MB Plano. I highly recommend them to all my colleagues and friends.They are always 5 star service on my car and they way they treat customers.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Mitzi Crenshaw

Did you find this review helpful?

Yes
 
3

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

Sdpolsky
5/14/2014
Reason For Visit
Service

"Mercedes of Plano service review"

Needed a Saturday repair. Dealer was accommodating, fast, less expensive than local repair shop. Also found some warranty work needed and washed car. Great visit!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Robert schnieder

Did you find this review helpful?

Yes
 
1

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

RichardHayes
5/01/2014
Reason For Visit
Service

"SERVICE BO AND BODY SHOP FOR HAIL DAMAGE REPAIR"

Took vehicle in for regular Service BO and then to Body Shop to repair recent hail damage. Body shop did a masterful job repairing. Thank you.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

ROBERT MANNING & BRODY WALLACE

Did you find this review helpful?

Yes

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

msarubbi
4/30/2014
Reason For Visit
Service

"Excellent Customer Services"

I went to the dealer for the 30K mile service and everything went well. The next day the car wouldn't start and we had to leave for a wedding in Austin. We called the service center and after a few frustrating calls we finally got the number of a technician to come to the house and check the car. It was the battery and needed to be replaced. However, due to the trouble we went through it was replaced at no charge. Could not ask for a better outcome and they for sure gained a new customer. I highly recommend this dealer as they appreciate their customers.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Randy Walding

Did you find this review helpful?

Yes

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

KenMueller
3/10/2014
Reason For Visit
Service

"Great service experieince. Constant communication from..."

Great service experieince. Constant communication from Andrew Holguin, and a sincere approach to customer satisfaction. Just a great guy, doing a great job. All aspects of my service were top notch.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Andrew Holguin

Did you find this review helpful?

Yes

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

mikey711
3/03/2014
Reason For Visit
Service

"Mitzi Cranshaw is the best service advisor that I have..."

Mitzi Cranshaw is the best service advisor that I have ever had. I keep two to three MB and all are serviced here because of this reason.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Mitzi Cranshaw--Have owned many MB from here and she and Dana in sales are the reason and the best!!

Did you find this review helpful?

Yes

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

james_qu
2/25/2014
Reason For Visit
Service

"At first the service representative gave me a very..."

At first the service representative gave me a very different price than they offered on the phone, more than double. It really knocked off my socks. However, the site manager wanted to work on it and did some extra. I like the loan car service. It's very convenient and make the connection seamless.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Bonnie Beck

Did you find this review helpful?

Yes

Mercedes-Benz of Plano responded to this review

September 02, 2014

Thank you so much for the kind words! As a token of our appreciation, we would like to offer you 10% off your next service or repair! Just mention DealerRater at the cashier! We hope to see you again soon!

Truth7860
10/22/2013
Reason For Visit
Service

"Terrible Service! If you are financially successful an..."

Terrible Service! If you are financially successful an want to purchase a car, stay away from Mercedes. I bought a new 2014 ML350 and started having issues by the 2nd week. Then i call and ask specifically for a mercedes loaner which they said "absolutely, dont worry its taken care of" and I get to the dealership and they walk me over to Enterprise rent a car. Ridiculous! They said they only have 5 loaner vehicles. This is unacceptable for a high end car dealership. Maybe its a sign that Mercedes is no longer high end. BMW had much better customer service and always had a loaner for me. I would avoid this dealership at all costs. They know how to make Mercedes feel like a Cheap Used Car dealership. I wont be Leasing another Mercedes for my Business ever again. They sucked 10 years ago and continue to do so. Thats what I get for giving them another chance after 10 whole years!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

I wont give his name because he was not the problem.

Did you find this review helpful?

Yes
 
3
11 - 20 of 42 results
Service & Parts Employees

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

Please update the areas marked in red.