Seems like every time I take my car in for service, there's always something new that is no longer offered. One of the last few times I went in and they no longer offer the interior cleaning when you drop off your car for service, only exterior. Now, they no longer offer a loaner car when completing an "A Service". Also, they failed to mention this when calling in to make the appointment since it's been standard all along. Called later that day to speak with one of the managers to find some resolution/explanation but now the scheduler said he would be able to make an exception, upon approval of management. Fine, no problem, right? Wrong. When I arrived (the second time) my service adviser said he had to get the loner car approved. Why did he even feel the need to mention this, especially since he knew the negative reaction he received the first time he expressed that a loaner car would not be available for an "A Service".
It's great that the dealership is under new management, however instead of constantly taking the "perks" away, why not give one or two back??? It's the little things that can make a big difference.
For the past few service fails, I'll be looking elsewhere for future car purchases. After all, every car manufacturer has a dealerships on that same street.
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