Let me start by saying I have bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.