Mercedes-Benz of Portland - Service Center

Great job! Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good jo Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good job everyone. I will be back! More

Seamless First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me ba First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me back almost immediately to point out that the extra appointment time means I should schedule earlier in the day. Because they were so quick to get back to me, I could find another suitable time with ease. Second: The service, paperwork, and payment was friendly & quick. Finally: The shop manager himself took the test drive to determine if the feedback from the steering column was normal. He went over-and-above by simultaneously checking on a number of other things as well. (On a previous occasion, they fixed a screw that lodged in my tire for free). I also got a free tutorial on a number of features that weren't known to me. At least two of those features are going to be extremely helpful to me. More

Excellent experience Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other de Rosie and Jake Patterson handle your service issues very well and do a great job for the customers . Would not consider taking my cars to any other dealership. Please congratulate these employees. More

Great experience Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfort Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfortable and lots of goodies in the snack bar. More

Service experience Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my car here for many years and will continue to do so. More

Vehicle recall service Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. E Excellent service and the kep us posted on progress as we enjoyed Portland and a complimentary rental car were highlight of our service experience. Excellent in all respects. More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

Knowledgeable and Professional Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, det Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, detailed explanations are provided and the car is always returned clean. Mercedes Benz of Portland has a very nice waiting area with numerous amenities and the staff is always attentive to your needs. MB of Portland also provides a great shuttle service. Vehicle maintenance and repair is expensive but it is nice to know with Chuck Haga and MB of Portland you are getting fair value. More

Great service Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you wil Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you will get if you go elsewhere. More

Great Service Picked up my car for a service, drove out, hit a raised curb and drove right back with a busted rim and two flat tires. Chuck got me another loaner an Picked up my car for a service, drove out, hit a raised curb and drove right back with a busted rim and two flat tires. Chuck got me another loaner and turned around my damaged car really fast. More