Mercedes-Benz of Richmond - Service Center

Service on CLA45 AMG Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all! More

Out-of-town emergency! Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Sat. morning with no appointment. The sales mgr. & staff were understanding & promised to get us back on the road ASAP, which they did! More

Great Customer Service Team I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendl I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys! More

Mcgeorge Mercedes-Benz (Stellar place of business. ) In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, swiftly prepared my paperwork, answered my question about my keyless entry system, and directed me to the waiting area. My vehicle was ready in a timely fashion. My vehicle came back not only serviced , they cleaned it too. :-) Overall my experience there made me feel like a MVP customer. Mcgeorge is the best of the best. More

Excellent service experience and timely responses to concern I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as prom I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as promised and was in an immaculate condition. More

Excellent experience! Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% sa Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% satisfied with the service that I am provided. He's the best! More

Would Class Service!! Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experienc Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experience! Thank You Chris More

Excellent Service I have been satisfied with the quality of work that I have received over the years with the dealership. The personnel are very professional and courte I have been satisfied with the quality of work that I have received over the years with the dealership. The personnel are very professional and courteous. More

Excellent service I had not used Christopher Alston before, and I found him so incredibly helpful and friendly. I had thought my car would have to be sent to the machin I had not used Christopher Alston before, and I found him so incredibly helpful and friendly. I had thought my car would have to be sent to the machine shop to fix the engine, and it turned out, with Alston's help, that the car could be fixed in other ways. I was very relieved. More

Began having car serviced in Richmond, VA., approximately December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and co December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and continues to be excellent. Mr. Alston is to be commended for his professionalism and in all my dealings with him, he is such a wonderful human being. Service has also been excellent and I have had only one minor incident over the past 3 years that was immediately corrected. Mr. Alston was not my advisor at the time. Highly Recommended More