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Mercedes-Benz of Salem
Salem, OR
1,117 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
By Type
Showing 1,117 reviews
February 02, 2026
Abel was so helpful and answered all the questions I had without making me feel dumb. This is the first car I’ve bought and Abel made the process as easy as it could’ve been! without making me feel dumb. This is the first car I’ve bought and Abel made the process as easy as it could’ve been! More
by Minnielee.jones04
Employees Worked With
February 02, 2026
Very happy with dealership they are always five star. We have purchased many vehicles at the Salem dealership always with good results We have purchased many vehicles at the Salem dealership always with good results More
by Reiser5
October 29, 2025
I went ahead and drove an hour for Lease deal for 2025 GLE to them and the experience was worst with their current manager, Michael Grand. This included selling my car as well. He wanted to keep the 10 GLE to them and the experience was worst with their current manager, Michael Grand. This included selling my car as well. He wanted to keep the 100% Equity of my used car after clearing the outstanding loan amount. He confirmed that's the lease and trade-in process. I refused to consider these as 2 separate deals. When I confirmed with a different Mercedes Dealer, they clearly confirmed that the remaining equity after the Lease down payment will be given to you through a cheque and that's how the process is. He never felt like doing a deal. Never expected to have that ridiculous experience with this manager. Totally wasted my time. More
by Kanuj
Employees Worked With
Michael Grand
October 03, 2025
Great experience with Mercedes Benz of Salem and particularly Evan Carroll and his Tech, Beau. While traveling on vacation in our Sprinter RV (Winnebago Revel) from our home in New Mexico we got a particularly Evan Carroll and his Tech, Beau. While traveling on vacation in our Sprinter RV (Winnebago Revel) from our home in New Mexico we got a check engine light and found ourselves in "limp" mode with power dramatically reduced. We slowly made our way the 100 miles from the Oregon coast to Salem. Evan and Beau immediately responded when we arrived and quickly diagnosed and repaired a problem with our Sprinters air filter housing that was leaking unfiltered air to the engine. We were really impressed with their caring response to our plight even though both were already really busy. Two thumbs up!! More
by 4RomeoSierra
September 15, 2025
Worked with Mike and Octavio, agreed to a deal and they sold the car to someone else. Terrible business practice, I would avoid this dealership! sold the car to someone else. Terrible business practice, I would avoid this dealership! More
by Gsocarguy
Employees Worked With
June 24, 2025
I recently bought a Sprinter Van from Brian. He and Eli worked to close the deal and make the experience smooth and complete. They succeeded. Kudos to you guys for the friendly approach and He and Eli worked to close the deal and make the experience smooth and complete. They succeeded. Kudos to you guys for the friendly approach and completing matters on time and in your friendly manner. More
by hermensroyce
June 02, 2025
Had a great service visit at MB Salem. Recently bought a 2020 Sprinter and took it in for Service. Evan was great to work with and gave me a thorough breakdown of needed work and potent Recently bought a 2020 Sprinter and took it in for Service. Evan was great to work with and gave me a thorough breakdown of needed work and potential issues. Was not pushy and provided fair pricing so I will definitely going back. Eli was also amazing in helping me get up to speed on the APP and figuring out how to navigate it. More
by Brit A..
May 23, 2025
I recently bought a car from Mercedes-Benz of Salem, and Brent was so much help! He never made us feel rushed, answered all our questions, and really made the entire process very smooth. Highly recommend wo Brent was so much help! He never made us feel rushed, answered all our questions, and really made the entire process very smooth. Highly recommend working with Brent! All the other employees were extremely pleasant as well. More
by Abby
Employees Worked With
April 13, 2025
My Wife and I came in to talk to Eli Guevara about your Mercedes Sprinter line. Eli was both professional and personal in taking care of us. I appreciated his patience and willingness to go the extra mile Mercedes Sprinter line. Eli was both professional and personal in taking care of us. I appreciated his patience and willingness to go the extra mile for us. He was able to explain all aspects of the Sprinter lineup. Would highly recommend him for anyone looking for a new Sprinter. He had great followup via email as well. Thank you ELI so much !!!!! More
by Scott
Employees Worked With
