Daniel is personable, honest and always keeps me timely informed on when I can expect my car to be finished. The techs he has working on my car always do a superb job and have yet to have an issue where it required me to bring the car back for a reoccurring issue. Daniel is by far the best service rep I have ever dealt with -- regardless of the car brand. Just feels good to have a place I know my car will get taken care of correctly.

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Bait and switch...

Read the other yelper's comments and stay away from this place!

It's an old game that this guy likes to play.
Enrique Lopez
Internet manager
Mercedes-Benz of San Diego
858-627-1661

One more thing...I asked him numerous times that day if they still had the car. Each time I asked he said yes. If he was doing his job at all wouldn't he at some point double check?

So, it's either a bait and switch or he's not doing his job.

Which one is it Paul?

He knew he didn't have the car I wanted, but told me he had it anyway to get me there.

Recent update as of January 15, 2012:

Bait and switch....wow...that was only the beginning....

After a conversation I had with the General Manager it's my opinion that the arrogance at the place begins with top management and extends through middle management down to the line level.

Unbelievable that these folks feel that arrogance towards customers is an acceptable business practice.

Well, the good news is what I've always said. "if you give them enough rope, they will hand themselves:.

This WILL catch up with them.

Do you think all of the Roger Penske owned dealerships across the country are like this or just this one?

By the way, I bought an E63 and loaded 2012 E350 from Mercedes Benz of Laguna Niguel. Ask for salesman Kekoa.

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My wife and I were looking at a new C class mercedes. We drove to the dealership to look and test drive the vehicle to make sure we liked it before buying it. I have to say from the salesman Don to the sales manager Tim to the finance lady Gemma this dealership is really a professional first class organization. My sales guy Don was outstanding and really knew a lot about the vehicle. He gave us a lot of information and never once tried to pressure us into buying a vehicle. I really liked his overall laid back very formal approach to sales. It made my wife and I feel very comfortable in making a more informed decision to buy the vehicle. I also have to give kudos to the sales manager Tim. He made us feel like our business really mattered to this dealership and he made us feel like family. In my opinion, that helped seal the deal on us purchasing a car from this dealership. I would recommend this dealership to anyone whose looking to purchase a Mercedes Benz. It's our first, and I'm sure it will not be our last.

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This dealership is definitely a 5-star experience! After due diligence and inquiring with over 4 other dealerships, I chose to purchase my new E350 from MB San Diego. Despite their low online review ratings, I am happy I gave them a chance to earn my business. My salesperson, Jim Jones, was outstanding. He went out of his way to provide top quality service, prompt communication, and very competitive pricing. He made the entire process from finding the right car, financing, explaining all the features, to picking up the vehicle quick and painless as ever.

I preferred the 5 hour drive from Las Vegas, NV to San Diego rather than dealing with other dealerships in the SouthWest. If you're considering purchasing a Mercedes, ask for Jim Jones, he will exceed your expectations.

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I bought a used Mercedes Benz on 3/17/12 from another dealership and was told to take it to a Mercedes Benz dealership as they were unsure about the state of the running lights. I visited Mercedes Benz of San Diego today (3/24/12) and two salesman asked how much money I had and then they would show me how to turn on the running lights. I told them I had $3.00 cash on me and they said they would take it, and promptly showed me that I needed to pull on the headlight knob. After this demonstration, one salesman asked for my car key and said he would show me "something cool" that the car does. I sat in the car and he shut me door, and held down the buttons on my car key. The car beeped and then nothing happened. When I reopened my door, he said that my windows should have rolled down, but they didn't. The second car salesman said the he hoped I didn't pay too much for the car.

I left the dealership with my car, and when I parked it to lock it up and run into the store, the car wouldn't lock. I drove back to the dealership and was told it wasn't their problem the key no longer worked. The salesman tried to fix the key, sat in the car and tried again to no avail. Then he changed out the battery. Still not working. Finally, I asked for the Service Manager and was told he was out until Monday. I then asked for a Manager to make this situation right with my car. Robert O'Reilly came out and told me his salespeople were paid on commission and my car key issue wasn't their problem and to get off his property. I told him he needed to make this right, and he said he did not, nor did any of his sales people and to leave immediately. He gave me his business car and told me to feel free to escalate it, but nothing will be done about it and laughed.

The original car salesman just stood there and said there was nothing he could do about it. "Just drive it around for a few days and see if it auto-corrects" or to take it back to where I bought it. I told him that he is responsible for fixing this, and he said it wasn't his problem.

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First time customer
Service Request: Basic Oil Change

My Experience:
Dropped off my vehicle at 8:30am & was told by my service advisor that it would not be longer than 1 ½ hrs (10am) to complete the service.
Did not hear from my service advisor, so I contacted him around 12pm, he said he would look into it and get back to me.
My service advisor called me back almost an hour later, around 1pm and said the service was complete, it was in line for the complimentory car wash and my vehicle would be ready for pick-up at 2pm. Vehicle was delivered late and without the car wash.

Thumbs down!!!

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Went in to buy a used car. Very unimpressed on how they all looked. For a Mercedes dealer, they should be ashamed of the condition that their cars are in.

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bought a NEW E550 from another dealer, but live near this one, and try to support local business...anyhow, my mom wanted a new GLK350, so I took here here in my new E class.
Told the "greeter" that we are interested in buying a new GLK350. a sales rep came out, told him the exact car we want (equipment, color, and we want a buy, not a lease). He assked me if we have a trade,a nd what car in mins. I pointed to my E and he had the balls to ask me if we can afford anotehr mercedes!

At that point, i made up my mind NOT to buy from this place, but thought we should still take a test drive and if we liked it, we would go make a drive to newport beach where I got my car and get it from them.

He showed us a few "basic" models, and I asked him about the one we wanted. He said that a sunroof is $1050 more and asked again if thats is in my affordability range.

I told him that its fine and lets go for a test drive.

Here comes the clincher...his response was, "we are really busy with the big sale, and to come back when he has mroe time"!

Regardless of them being a local business, I will NEVER set foot on their lot again!

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Leased a car from them a few years ago. Had a very negative experience with the sales rep who treated me like shit once he saw that I wasn't going to buy, but rather lease. And lease a "certified pre-owned" car at that.

Then, the few times I took it in for service, I always had a negative experience. I stopped taking the car there.

This past summer, I started receiving tons of flyers, letters, even phone calls, all reminding me urgently that my lease is up in a few months (oh my!) and hurry to buy the car, or buy a new car, or lease a new car -- do something, for god's sake!

I have zero intention of doing anything with this particular dealer. I might very well return my leased car, then immediately buy a mercedes from another dealer.

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I have had only one problem with my 2006 R350. About one year after purchasing the vehicle the SRS light came on. I was informed that my vehicle required some service campaigns to be done to fix some known weak points on the vehicle. I was immediately helped as soon as I drove up on the service drive. The service advisor, Tommy, was already for me (I had to wait half an hour past my appointment time at Escondido), and had my car checked in and I was out of ther in 15 minutes. To my surprise all the work was completed that day. When I came to pick up the car the interior was cleaner than when I left it and I know they had to remove alot of parts in there. I couldn't even tell that they were there. Escondido left me with fingerprints all over my interior when I got it brand new! I have since taken it back for a service and still have no complaints. I am happy to pay a little extra for full vehicle inspection because most of the stuff will be covered under warranty. Love those guys there and will continue to take my business there.

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