Mercedes-Benz of Scottdale - Service Center

I've bought multiple Mercedes over the years and I have never met a better service adviser than Pearl Ennis. She is professional, courteous and a pleasure to do business with. Best I've ever seen. As have never met a better service adviser than Pearl Ennis. She is professional, courteous and a pleasure to do business with. Best I've ever seen. As long as she works for Phoenix Motors they have my business for both service and new car purchases. She made what is usually a hassle a lot of fun. Their salesman Bruce Waller is also top drawer. Looking forward to their new location in Scottsdale. Long overdue. More

Greg was extremely helpful with getting my vehicle serviced and available earlier than expected for me to meet some late afternoon appointments. Great job and great customer service. serviced and available earlier than expected for me to meet some late afternoon appointments. Great job and great customer service. More

By far, the WORST dealership that I have ever dealt with in my 63 years and having owned over 25 new cars. Salespeople and Manager not pleasant to do business with (more of an "I do not care attitude.") T in my 63 years and having owned over 25 new cars. Salespeople and Manager not pleasant to do business with (more of an "I do not care attitude.") This was shown after I had delivery of my car several times. Service department not good at all. When I said that my brakes squeek, I was told to read the manual since it says that they tend to squeek (I was told this twice.) After spending over $100,000.- for a car (2011 SL 550) I really do not want to hear this. When I brought my car in for service, the salesman who sold me the car never came over to say hello- VERY unfriendly. With 4000 miles on my car, I traded it in for another luxury car and explained to the dealership of my experiences with Phoenix Motors. People need to be aware of the totally unprofessionalism that is displayed here. More

Went to this dealership through a recommendation from a friend for service and I was very pleased with the friendliness and timeliness for my service..Nicholas Thompson was my service advisor..He really ma friend for service and I was very pleased with the friendliness and timeliness for my service..Nicholas Thompson was my service advisor..He really made it a positive experience for me..I live in N.Scottsdsale but I am willing to drive the extra mile to Phoenix Motor Co. For great service! More

In addition to purchasing three older used MB's, I have purchased one brand new, CLK320, and two MB-owned demos: C240 Station Wagon, and my current ML350 2007. I am extremely happy with all purchases and purchased one brand new, CLK320, and two MB-owned demos: C240 Station Wagon, and my current ML350 2007. I am extremely happy with all purchases and service, no matter who my service contact has been. Tino has personally said hello to me every time I enter the facilities, and it does make you feel like the whole staff actually WELCOMES you back each time you go. Performance of MBs is the best I have encountered. For as large as the ML350 is, I still get 18 mpg in town, and 26 mpg on the road. Thank you, PMC! Signed: Redbat More

Have purchased many cars from Roger Day and all have been exceptional experiences. Roger always treats us in a courteous and professional manner. When I do need service one call to Roger and all is taken c exceptional experiences. Roger always treats us in a courteous and professional manner. When I do need service one call to Roger and all is taken care of. Roger even has picked up and delivered the car to my home after service. Above and beyond. More