
Mercedes-Benz of Seattle
Seattle, WA
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1,498 Reviews of Mercedes-Benz of Seattle
I received excellent service from Said. He was thorough in explaining all the documents for purchasing the GLE 350. Said was also competent in demonstrating the many features in the SUV. He was thorough in explaining all the documents for purchasing the GLE 350. Said was also competent in demonstrating the many features in the SUV. I drove away with confidence in knowing how to operate the new vehicle and satisfied that further assistance was just a text/call away. More
Sasha was outstanding, he explained everything that needed to be done, showed me an estimate and kept me informed of the progress of repairs via text. I was planning on waiting, but the work was going needed to be done, showed me an estimate and kept me informed of the progress of repairs via text. I was planning on waiting, but the work was going to take 4-5 hours so Sasha arranged for a loaner vehicle. I came to this dealership because of rudeness and apathy from a previous dealership. The level of service that Mercedes of Seattle gives is the reason they have my loyalty and makes the extra drive well worth it. More
We have purchased a 2024 Sprinter from an RV dealership in March. The chassis battery is dead, we have not been able to use our Sprinter due to the fact that the battery is dead and under warranty and evid in March. The chassis battery is dead, we have not been able to use our Sprinter due to the fact that the battery is dead and under warranty and evidently this scenario has now been escalated to corporate? We'll never by anything Mercedes again and we'll spread the word. This is very unacceptable. We were always under the impression that Mercedes was top of the line and we'll respected. Not anymore More
Mercedes Benz of Seattle always goes above and beyond to ensure your visit is met with courteous staff and the service writer Al took great care in my service needs. Great service again! Thanks Al! ensure your visit is met with courteous staff and the service writer Al took great care in my service needs. Great service again! Thanks Al! More
I’ve had an outstanding experience with this dealership! The customer service is top-notch—friendly, professional, and always willing to go the extra mile. From start to finish, I felt comfortable and confi The customer service is top-notch—friendly, professional, and always willing to go the extra mile. From start to finish, I felt comfortable and confident in their hands. The team is reliable, knowledgeable, and made the entire process smooth and stress-free. Highly recommend to anyone looking for a trustworthy place to buy or service a vehicle. More
I was treated so badly by the entire dealership including the manger because they dropped the ball on scheduling her appointment. I made an appointment weeks prior and checked four times confirming the appoi the manger because they dropped the ball on scheduling her appointment. I made an appointment weeks prior and checked four times confirming the appointment even calling that same day to confirm. When I arrived I was treated so poorly by Al the service manager and accused of missing her appointment and try to blame me for their mistakes. Then I was waiting for to get proof of insurance I heard a women employee with brown hair using curse words and complaining why it's taking so long to confirm her insurance. I did nothing but show up to my appointment on time and was treating so badly and disrespected. The people who work here gossip and use profanity right in front of customers. I will post a picture of the woman below who was using a cursed word at me and was mad I was taking so long to get my insurance card because of no cell phone reception in the office. This women has no respect for customers and needs to be fired ASAP More