Mercedes-Benz of Seattle

Al Mendoza, my service advisor, was wonderfully helpful. Very customer service oriented. Knowledgeable and effective problem solver. Very customer service oriented. Knowledgeable and effective problem solver. More

Really liked the narrated video and updates while my car was being serviced. Felt they were genuine in their diagnosis and friendly. was being serviced. Felt they were genuine in their diagnosis and friendly. More

William provided excellent customer service and had been providing it for over 20-years to us. We appreciate everything he has done for us. Cliff and Carmelita Strong providing it for over 20-years to us. We appreciate everything he has done for us. Cliff and Carmelita Strong More

I was able to get a same day appointment for my car with a courtesy loaner, too. The next day they identified the problem, sent me a video of some additional issues they found which I gave my permission to a courtesy loaner, too. The next day they identified the problem, sent me a video of some additional issues they found which I gave my permission to be addressed. Parts were ordered, the work was done and I had my car back within 3 days. Arby was my service person and kept me informed on the progress. I do like this dealership! More

I drive almost 2 hours one way to get to this service center because the service is sterling and the service department people are remarkable. My service advisor (William Bellecourt) is great. I bought center because the service is sterling and the service department people are remarkable. My service advisor (William Bellecourt) is great. I bought my car in for a “b” service plus some suggested recommendations carried over from last year. Due to the need to keep my car for a few days while parts were ordered, Bill arranged a courtesy car for me to use until service was completed. Johnny Rodrigo (the service technician) completed all service and inspections with care and detailed explanations. I also have special thanks for Sheila who greeted us (my wife and I) when we dropped off and picked up our car. Sheila was gracious and friendly and went to bring up our car as soon as service was complete. While driving the car she noticed an intermittent noise coming from the rear wheel and she returned the car to the service bay. Johnny found a small burr on the brake drum and was able to grind it off. The noise had been bothering me for several months but because it was intermittent it was hard to locate or describe. There are few car problems more annoying than intermittent noises. Sheila saved me a great deal of aggravation by taking the initiative to return the car to the service bay. My sincere thanks to Bill and Johnny and Sheila. More

Mr Al Mendoza explained what my car needed to remain in optimal running condition. No haggling and no fuss, just honest dialogue as what needs to be done for my car. He pointed out some issues that can wa optimal running condition. No haggling and no fuss, just honest dialogue as what needs to be done for my car. He pointed out some issues that can wait until my next visit. More

I always have excellent service with clear explanation of all work performed. I love their new to me video report from the mechanic. The front desk folks are personable. all work performed. I love their new to me video report from the mechanic. The front desk folks are personable. More

Outstanding service. Always a pleasure to visit. Thanks to your friendly and accommodating service department staff. Always a pleasure to visit. Thanks to your friendly and accommodating service department staff. More