Mercedes-Benz of South Bay - Service Center

Service is not reliable, they repair one problem and mess up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. More

I came in to SB Mercedes to replace my tire. Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., More

Fast and reliable. Had questions and were answered fast. The sales person was able to assist. Had questions and were answered fast. The sales person was able to assist. More

I go to south bay mercedes benz because of the expert advice of service advisor frank perry who is very knowledgeable and knows everything to know about mercedes vehicles. I have 3 vehicles that I servic advice of service advisor frank perry who is very knowledgeable and knows everything to know about mercedes vehicles. I have 3 vehicles that I service there and most of the staff is friendly. Unfortunately the biggest problem I see happening is they DO NOT have loaners and that is quite a disappointment when us consumers need a car to go to work. Why did this start happening recently? Kinda frustrating when we rely on our dealership to take care of its consumers. More

Excellent care! Above and beyond, by Emily! Highly recommended place to receive world class service. Above and beyond, by Emily! Highly recommended place to receive world class service. More

Great service and follow up from Pablo he got the car serviced and gave it back in great time serviced and gave it back in great time More

Had a recall on my 2012 ML 350 diesel . Got an appointment right away. Was treated very efficient and friendly from Brad my service person. During the time my car was in service I was kept Got an appointment right away. Was treated very efficient and friendly from Brad my service person. During the time my car was in service I was kept in the loop. The next day when I picked up my car, it was washed. I did not expect my car to receive a wash......I call this excellent service 👏 More

Juan my sprinter service advisor was amazing. Went above and beyond his to care for my needs and get the job done. Went above and beyond his to care for my needs and get the job done. More

The whole team was very warm and attentive when I purchased my vehicle, as well as when I got my car serviced. The service waiting area is comfortable, clean, and complete with refreshments. This mak purchased my vehicle, as well as when I got my car serviced. The service waiting area is comfortable, clean, and complete with refreshments. This makes any wait doable. I appreciate the staff at Mercedes South Bay. More

The service area was Clean the staff was prompt & friendly. Overall a pleasant experience. Until next time. friendly. Overall a pleasant experience. Until next time. More