Mercedes-Benz of South Bay - Service Center

Great Service provided and Frank Perri made the process quick and easy and very helpful. Also helped out with information for future visits for service needed. quick and easy and very helpful. Also helped out with information for future visits for service needed. More

I am thinking this is an unusual experience as my previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at 5PM. When picking up my car, they pulled it in an area I could not see, and didn’t bother to look for the owner, so I waited a long time not knowing it was ready! When leaving I was carrying three large boxes. I walked past multiple employees and was a little surprised that no one even offered to open my car door or trunk since my hands were full. I was not charged which was an appreciated courtesy. As usual, the staff was professional and friendly. More

This company really sucks Seriously the worst mercedes dealership in america i drove mercedes for 20 years, they are so bad and the only one in my area i switched to tesla, wa Seriously the worst mercedes dealership in america i drove mercedes for 20 years, they are so bad and the only one in my area i switched to tesla, way better More

I would recommend this for local residents This was my first time service my ClS 550 and the overall experience was great. However, due to overcrowded and backed up service car, I did not recei This was my first time service my ClS 550 and the overall experience was great. However, due to overcrowded and backed up service car, I did not receive promptly information regarding to my car status. I called 2-3 times just to find out what was the status of my car after 4 hours of waiting. Paul, my service guy was very knowledgeable and he arranged shuttle service for me to make it more convienent. I came from another car dealership in Van Nuys, their service department is way more advanced and the complimentary drinks and snacks have more options comparing to South Bay Mercedes Benz dealership. I wish the service department customers waiting lounge can be more advanced and more selections rather simply proving dounuts to the customers. However, the overall experience is great and I recommend to local residents. More

NO LONGER A GOOD SERVICE CENTER!!!!! My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would ha My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would have to leave the car until late afternoon. My husband said he had no way to get home and that he called in advance for an appointment so his car should be ready in a couple of hours. The service man told him that he would call Uber for him. My husband left with his own car and came home. A few days later my husband called again for another appointment. This time the lady making the second appointment told my husband that the service should only take two (2) hours at the most. My husband drove again to the service center and told the service man he had an appointment. Please read above for the out come of this visit (same as first visit). A year ago my husband took his car to this same dealer service center and he was in and out in two (2) hours. The service people were very nice. NOT ANY MORE! I understand that this dealership has new ownership. My husband asked to talk to the General Manager or his assistance and he was told that both of them were unavailable. My husband left. In addition to this, my husband called Mercedes "head quarters' and explained his problem with South bay Mercedes. The gentleman from the head quarters told him to next time "call Uber and that he would call South Bay Mercedes and see if this issue can be corrected for the future and that he would call my husband right back". The service man has not returned the call yet! (three days ago). Maybe they were busy! Save yourself a headache and go to LONG BEACH MERCEDES! More

Friendly and profesional I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntik I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntikampol, was able to give me a loaner, and have my car ready the next day. More

"Superb" MBZ SB is the place I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Ali I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Alive. It was a "Superb" experience. More

No Service For You On Monday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my numb On Monday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. On Tuesday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. On Wednesday I call and ask to speak to an Service Advisor. 10 min. wait and am told that no one is available but they will call me back. I leave my number. No call. This is NOT what I call customer service! I will now take my car in and see if I can actually find a so called Service Advisor. More