Mercedes-Benz of Stevens Creek

Excellent experience. John continues to be a great service advisor. Timely updates. Grateful to have access to loaner vehicle. John continues to be a great service advisor. Timely updates. Grateful to have access to loaner vehicle. More

Stephen was a great service advisor, he made sure I understood the issues with the car and got the issues resolved very quickly in a timely manner. Really appreciate his help and will come back for fut understood the issues with the car and got the issues resolved very quickly in a timely manner. Really appreciate his help and will come back for future car maintenance. Thank you! More

From our first inquiry, MB of Stevens Creek acted like they really appreciated and wanted to earn our business. Our sales associate, sales manager, and finance manager were all knowledgeable, gracious, a they really appreciated and wanted to earn our business. Our sales associate, sales manager, and finance manager were all knowledgeable, gracious, and respectful. Following our purchase the communication from MB has been exemplary, more so than any car dealership we have dealt with before. And to top it off we received a gift box from the dealership following our purchase which our sales associate personally delivered to our home. More

Good service reps and on time completion of the required services. However, my car was not washed! services. However, my car was not washed! More

nice service, good price, the vehicle is very good, I bought a used car in this dealer. bought a used car in this dealer. More

I recently had the opportunity to interact with the Mercedes service department, and overall, the experience was pretty solid. The issue I was dealing with was a minor annoyance. Just a little noise Mercedes service department, and overall, the experience was pretty solid. The issue I was dealing with was a minor annoyance. Just a little noise in the cabin. You know, the kind that's not enough to cause major issues but still kind of gets on your nerves. What impressed me was how seriously they took it. They didn't brush it off or give me a vague answer. Instead, they were proactive, working diligently to make sure I was happy with the resolution. Additionally, reaching out during the process was a breeze. I never felt uncertain about getting quick and informative responses regarding my car's service status. It's a huge plus when you're dealing with something that's not overly complicated but still needs attention. In summary, if you're dealing with a minor issue and need a bit of support, this service department seems to know how to handle it with care. More

I had an excellent experience at this Mercedes-Benz dealership. From the moment I walked in, I was greeted warmly and made to feel at ease. The staff was professional, knowledgeable, and took the time dealership. From the moment I walked in, I was greeted warmly and made to feel at ease. The staff was professional, knowledgeable, and took the time to answer all my questions without ever making me feel rushed or pressured. The sales team was upfront, transparent, and genuinely focused on finding the right car for me rather than just making a sale. They explained all the features thoroughly, gave me a fair deal, and made the entire process smooth and stress-free. What stood out most was their commitment to great customer service. The entire team went above and beyond to make sure I was happy with my purchase. Even after driving away, I felt confident that I’d be well taken care of for future service and support. If you’re looking for a luxury car-buying experience that combines professionalism with a personal touch, I highly recommend this dealership. More

I had an amazing experience at Mercedes-Benz of Stevens Creek. The staff was incredibly helpful, knowledgeable, and made the entire process smooth. I purchased a new GLC 350e, and everything from test driv Creek. The staff was incredibly helpful, knowledgeable, and made the entire process smooth. I purchased a new GLC 350e, and everything from test drive to financing was handled professionally. Highly recommended! More

The most shady, dishonest and greedy Mercedes benz dealer by far. Found a vehicle I wanted to buy, didn’t really care to see it in person, just wanted to buy it online and come pick it up. One of their sa by far. Found a vehicle I wanted to buy, didn’t really care to see it in person, just wanted to buy it online and come pick it up. One of their salesmen Asad was gonna “help me out” and “help my buy the vehicle before anyone”, he started the buying process, requested information from me, I promptly filled out a credit application, sent over address, license, insurance, pre approval etc. Started working on the deal, filled out all the requested papers, said he will get back to me and get it done. 1hr later, followed up, he said working on a couple more things… 2hrs later the car magically sold, didn’t even have the audacity to let me know… I had my own financing, approved at a great rate. I’m 100% sure someone walked in willing to finance through them, so they decided break their promises and screw me over just so they can milk that customer and squeeze every penny they could out of them. Never expected this kind of slimey, shady business from a Mercedes Benz dealer. Bunch of spineless liars. You can get better customer service buying a vehicle from copart. More