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Mercedes-Benz of Tampa
Tampa, FL
3,447 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,447 reviews
October 25, 2025
Guess I should have read these reviews before doing business there. I purchased a used 2020 Cadillac with only 60k miles from them. Typically trade-ins are run through the service dept. and repairs mad business there. I purchased a used 2020 Cadillac with only 60k miles from them. Typically trade-ins are run through the service dept. and repairs made as necessary before offered for sale. This didn't happen in my case. After driving only 1400 miles engine light came on so took to Cadillac dealer. Replaced sensor at $700 which wasn't covered by the extended warranty I purchased for $4600. Finance manager made big commission on 2nd class warranty after telling me I had the best one. Also several repairs were recommended totaling close to $3000. Vehicle was sold to me with faulty daytime running light which alone would cost $2000 to repair. I'm an old vet on limited income, over spent due to my illness, will now have to sell the car and lose several thousand. Would probably gotten a better deal at an east Hillsborough used car bone yard and treated better. Called them twice, left messages, no return call. SHAME on Tampa Mercedes. More
by allen33825
Employees Worked With
Finance - Mohammad
August 05, 2025
They basically scammed my senior mother. From a car with dangerously low tires. Took months to get the car properly registered. To changing the terms of the lease and not responding to ema From a car with dangerously low tires. Took months to get the car properly registered. To changing the terms of the lease and not responding to emails to rectify the situation. More
by lcp8199
Employees Worked With
Billy laing
July 29, 2025
Showing 3,443 reviews July 28, 2025 SALES VISIT - USED I recently purchased a used car, a BMW, and was highly impressed with Sophia Vestrini. She met me when I entered the dealership and was very USED I recently purchased a used car, a BMW, and was highly impressed with Sophia Vestrini. She met me when I entered the dealership and was very professional and knowledgeable. She was able to keep me informed about the purchase and delivery of my car. A few repairs were made and she delivered the car as promised. Thank you for making my purchase a pleasant experience. LESS by Sharon SALES PRICE TRANSPARENCY PURCHASE TIME FINANCE EXPERIENCE RECOMMEND DEALER YES EMPLOYEES WORKED WITH More
by Sharon
Employees Worked With
Sophia Vestrini
July 28, 2025
I recently purchased a used car, a BMW, and was highly impressed with Sophia Vestrini. She met me when I entered the dealership and was very professional and knowledgeable. She was able to keep me infor impressed with Sophia Vestrini. She met me when I entered the dealership and was very professional and knowledgeable. She was able to keep me informed about the purchase and delivery of my car. A few repairs were made and she delivered the car as promised. Thank you for making my purchase a pleasant experience. More
by Sharon
Employees Worked With
Sophia Vestrini
July 11, 2025
I brought my Mercedes in with 140,000 miles still running like new, but I was ready to trade up. Sophia greeted me at the dealer entry and was an expert in listening to what I was looking for. I entered th like new, but I was ready to trade up. Sophia greeted me at the dealer entry and was an expert in listening to what I was looking for. I entered the building with the idea of better understanding my trade in value. I left the building with a new car at my target net cost. Over the years I’ve enjoyed quality service from Mercedes of Tampa Bay’s service department. Their sales team is equally excellent. Mercedes has proven to be a great value in car ownership. More
by Tmischka
Employees Worked With
Sophia was the key to my car buying decision, Christian Garvey
June 04, 2025
I had a terrible experience with the A/C service at this dealership. In September 2024, I brought my car in because the A/C was blowing warm—not hot, but clearly not working right. I was told the refrigeran dealership. In September 2024, I brought my car in because the A/C was blowing warm—not hot, but clearly not working right. I was told the refrigerant was low, and paid around $400 for a recharge. I was not informed of any leak or underlying issue. On May 29, 2025, I noticed the A/C was warm again. I immediately called the dealership, and they scheduled a check-up for the next day, May 30, at 11 AM, assuring me it would be inspected at no cost. On May 30, I received a call from the service advisor, Joey, who said everything looked fine and there were no leaks. He offered to refill the refrigerant for $380 plus tax. Trusting their judgment, I agreed and paid. After the service was completed, I was suddenly told there was a small leak and my compressor was now bad, with an estimated repair cost of over $4,000 (plus tax). John silvers offered only a $300 discount. This was extremely disappointing. There was clearly a breakdown in communication and a lack of proper diagnosis from the start. I was led to believe my A/C system was fine after the first and second visits. Now, my compressor no longer turns on, and the A/C no longer blows cold at all. It went from slightly warm to completely hot, and I was not warned of any risk before the system failed. I asked for a refund or more appropriate resolution, but was denied. I no longer trust this dealership and will not be returning for any future service. Their failure to properly diagnose and address the real issue led to a much more expensive repair, and they refuse to take responsibility. I More
by jthan01
Employees Worked With
John Silvers
May 17, 2025
I had a fantastic experience working with Dylan Caraballo at Mercedes-Benz. From the moment I walked in, Dylan was incredibly professional, attentive, and genuinely understood what I was looking for. He took at Mercedes-Benz. From the moment I walked in, Dylan was incredibly professional, attentive, and genuinely understood what I was looking for. He took the time to listen to my needs and preferences, and he went above and beyond to help me find the perfect vehicle. The entire process was smooth and enjoyable thanks to his expertise and friendly attitude. I highly recommend Dylan to anyone looking for a knowledgeable and dedicated salesperson. Thank you, Dylan, for making my car-buying experience so positive! More
by sherneatha
Employees Worked With
Dylan Caraballo
April 29, 2025
Chris Ramirez is one of the best most patient and knowledgeable sales guys I have ever worked with. Even though I did not purchase a car with him, I wish they had the one I wanted in stock that day knowledgeable sales guys I have ever worked with. Even though I did not purchase a car with him, I wish they had the one I wanted in stock that day because I needed one ASAP. More
by Sunshine
Employees Worked With
Chris Ramirez
