Mercedes-Benz of Valencia

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly paym I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins. BTW - the Sales Representative I worked with was great. His name was Raffi. However, my experience at Mercedes Benz Valencia was ALARMING. The Finance Director is a nightmare. In completing the contract, he used the wrong vehicle information not only for the vehicle I was trading in, but also for the vehicle I was buying. They sent me home with incorrect paperwork adhered to my windshield and expired plates. The whole next day was spent fielding calls and Docusign emails to complete a new contract. Still, the VIN in the paperwork I have on the windshield does not match the VIN of the vehicle I bought, which still puts me in a precarious situation if I am pulled over. Also, it took several additional calls for me to get temporary paper license plates to put on the vehicle as I am waiting for the DMV to send the new registration. ALL OF THIS SHOULD HAVE BEEN SQUARED AWAY BEFORE I DROVE OFF THE LOT. BUT HERE IS THE SCARIEST PART. The vehicle I purchased had been serviced by the Mercedes Benz Service team. They installed brakes. NEGLIGENTLY. The driver’s side rear caliper was not put on correctly. The whole unit detached from the assembly while I was driving. Luckily, I was traveling alone and only at about 20 miles per hour at the time and was able to take action to stop without killing myself, my family, or thankfully anyone else. Can you even imagine the tragedy that could have occurred? Bottom Line: Purchase your next vehicle somewhere else! This dealership is unorganized and DANGEROUS! More

They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of s buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud ! More

Exceptional service from a team that truly cares! " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very " I want to thank Evette, Kurt and Jonathan for the excellent level of customer service we received. A smile goes a long way and these three were very personable. I communicated some concerns and these three in particular made me feel valued and heard. Unfortunately, I did not plan accordingly and I have to go back, but I do so knowing I'm in good hands. I truly hope ownership sees this review because ,"These employees set the gold standard for what customer service should be. Their professionalism, friendliness, and genuine care made my experience outstanding. Every company should strive to have a team like this." I will continue to give feedback on my services here. Thank you all! More

we have a 2025 Mercedes benz vehicle, only 3 months old with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back with so many mechanical problems, we have made several attempts to schedule service for the last 2 weeks spoke to Dereck who promise to call us back to schedule service till today he haven't scheduled service for our car, we also request a call back from the service manager with no success, the saddest thing is that if you want to go to a different Diller they will deny service and sent you back to the Diller where you originally purchase your vehicle, please stay away from this Diller. More

Had my E350 in for repairs to a Wheel and tire, was told that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). that I needed two wheels and tires, they could not assist in finding used or less expensive products but only new (at least that is what they say). Service staff Scott is the posterchild for overpromise and under deliver!!! Promising one thing and never following through and now not accepting my calls. Come to find out from a Service Mgr. from another dealer that my $2,000.00 bill could have been $600.00 had I gone elsewhere....MB of Valencia you own the ONE & DONE market.... More

Fabio is the best! I was referred to him by Solo, who has always taken care of my family's needs when it comes to cars. I wouldn't go anywhere else but here. I am alway I was referred to him by Solo, who has always taken care of my family's needs when it comes to cars. I wouldn't go anywhere else but here. I am always supported and taken care of. They treat me like family and go out of their way for me and my family! I love these guys! And I love my G-Wagon :) More

Tamir was very nice and professional! He did great work and I trust him when he is taking care of my car! He did great work and I trust him when he is taking care of my car! More

Beware of online scam tactic by the dealer and the internet sales director Daniel Medina and associate named Michelle. Found a car advertised at MB of Valencia with a good price. Contacted them but th internet sales director Daniel Medina and associate named Michelle. Found a car advertised at MB of Valencia with a good price. Contacted them but the price was immidietely upped by the dealer by whopping $15,000 higher. Bait-and-switch tactics waste time. Avoid this dealership! More

I was notified that there was a recall on my 2022 GLE 450 fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Sec fuel pump. They told me that they would order the part and call me when it came in. They called me to bring my car in and the part was not there. Second time they called me to bring my car in they had the part but they did not have a loaner car that they promised me. I then brought my car in for service and they said they would do the service and fuel pump replacement but again the part was still on order. It’s been months now and no one has called me back so it looks like I’ll go to Mercedes in Encino for future needs. Disappointed and the dealership should be embarrassed. More