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Mercedes-Benz of Waco

Waco, TX

4.6
117 Reviews

1625 North Valley Mills Dr.

Waco, TX

76710

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Showing 117 reviews

August 14, 2023

Thank you Mercedes-Benz of Waco for making my first Mercedes purchase such an amazing experience. Paul Garcia was a great salesman. Tracey Allen did a superb job showing me all of the features of my More

by y49ebaker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Garcia, Tracey Allen and Craddock
Aug 18, 2023 -

Mercedes-Benz of Waco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2023

My experience has been great with Mercedes Benz of Waco. The lounge area is nice comfortable and clean. The staff is professional, friendly and helpful. I definitely recommend this dealer to everyone. More

by rereb38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Cruz
Aug 15, 2023 -

Mercedes-Benz of Waco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Waco and we hope to be of service again in the future.

August 12, 2023

We were greeted when we walked through the door and told someone would be with us shortly to look at the car we were interested in. About 15 mins later someone came to help us even though there was multiple More

by Bee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anjelica and Ernesto
Aug 16, 2023 -

Mercedes-Benz of Waco responded

Hi Bee, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (254) 244-0166 to discuss what we can do to help.

August 10, 2023

My experience was stress free. Associates were respectful and knowledgeable. Kept me informed on issues and contacted me with estimated price. Also explained recommended solution. More

by jchambersfcda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul???
Aug 14, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 01, 2023

Tracey Allen was very helpful and understanding of what I was looking for . She is amazing ! More

by Daniela Andrade
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracey Allen
Aug 07, 2023 -

Mercedes-Benz of Waco responded

Hi Daniela, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Feel free to stop by if you ever need any more help.

August 01, 2023

I had a great experience buying my first Mercedes! Thank you Pablo for the greatest customer service More

by Cherylafarmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo
Aug 04, 2023 -

Mercedes-Benz of Waco responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 31, 2023

The Service team, is so much better now, and Caroline, Paul did a great job. 5 star good Job. More

by royallenw2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Paul
Aug 03, 2023 -

Mercedes-Benz of Waco responded

Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

July 30, 2023

I appreciate Mercedes Benz of Waco because they were very communicative. At every point they made sure that myself and my dad knew what was happening with my car. I especially appreciate Caroline and her pat More

by Tymerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
Aug 03, 2023 -

Mercedes-Benz of Waco responded

Hello, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!

July 29, 2023

Service was great, they were fast and efficient. Manager was great at communication. Thanks for your help! More

by Jazib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Myrick
July 11, 2023

Pablo and everyone were so helpful. Pablo went above and beyond to make sure we picked the right car, everything went so smooth and I was happy with the service I received.. More

by lopezbtania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo
Jul 15, 2023 -

Mercedes-Benz of Waco responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!