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Mercedes-Benz of Washington - Service Center
Washington, PA
62 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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62 Reviews of Mercedes-Benz of Washington - Service Center
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February 22, 2024
Way too expensive for routine maintenance. I paid almost $500 for oil change, tire rotation, etc. at MB. The SAME service on my 2021 Lincoln Nautilus was $108. I paid almost $500 for oil change, tire rotation, etc. at MB. The SAME service on my 2021 Lincoln Nautilus was $108. More
by RAHUBA
Verified CustomerEmployees Worked With
Helpful February 21, 2024
The experience was good. The assistance in getting a loaner car was very much appreciated. Only issue is that every time I bring in the car, it ends up costing me $3K. I h The assistance in getting a loaner car was very much appreciated. Only issue is that every time I bring in the car, it ends up costing me $3K. I have had 4 flat tires in a year and a half. More
by rmaher0
February 20, 2024
Top notch in every way. The service staff is second to none. Wouldn’t think to go anywhere else. The service staff is second to none. Wouldn’t think to go anywhere else. More
by WALS1309
Employees Worked With
February 20, 2024
The work was completed as requested and the service was completed by the time promised. completed by the time promised. More
by JSCHUBENSKI
November 08, 2023
My questions and concerns were addressed in a timely manner and the loaner car I requested was granted manner and the loaner car I requested was granted More
by WEBB.JONATHAN88
November 06, 2023
Very professional. The team was able to accommodate service of my vehicle with my hectic work schedule. The communication was top notch The team was able to accommodate service of my vehicle with my hectic work schedule. The communication was top notch More
by buckeyeinpgh
November 02, 2023
Knowledgeable, caring about their customers, comfortable atmosphere They know their customers needs and are happy to fulfill them atmosphere They know their customers needs and are happy to fulfill them More
by BMF4252
Employees Worked With
November 01, 2023
Keep the schedule, and provide explanation in detail. And also waiting room is very nice and clean. And also waiting room is very nice and clean. More
by eun7133
Employees Worked With
July 16, 2021
Purchased a CPO Mercedes with 29,500 miles and salesman assured me that all brakes and rotors along with all new tires were replaced . Two years later after a PA inspection I was notified that the rear bra assured me that all brakes and rotors along with all new tires were replaced . Two years later after a PA inspection I was notified that the rear brakes and rotors were original and need replaced. The salesman and manager both lied to me about the condition of the car. They just wanted to push a sale. Now that I found out the truth I went back to John Sisson Mercedes and they informed me that they were bough out by a firm in Florida and did not want to have anything to do with what happened. I will NEVER GO BACK AGAIN.......... More
by geinc99
Employees Worked With
unknown
April 21, 2021
I recently went to John Sisson Mercedes Benz to service my Mercedes Benz and had a horrifying experience basis of which I would recommend all of you to avoid their service center at all costs. Their mechan my Mercedes Benz and had a horrifying experience basis of which I would recommend all of you to avoid their service center at all costs. Their mechanics are incompetent, and I believe that they do not have the required training to service Mercedes Benz cars. Moreover, I was charged for parts that were never installed. Here is the complete story - I called John Sisson Mercedes Benz dealership on March 22, 2021 to enquire whether they could handle the repair and service requirements of older Mercedes vehicles. My call was attended by Justin Blussick who is a servicing representative and he assured me that they were well equipped and trained to service older Mercedes like mine. Having got the confirmation, I towed my vehicle to the dealership the same day and explained them that the car had been kept in storage and has not been driven in a long time. I asked them to do a thorough inspection and make all the required repairs/service to make the car in a road worthy, running and safe condition. I picked up the car on April 09, 2021 after agreeing to all the repairs/servicing that I was informed. After picking up the car I noticed that the fuel gauge had stopped working and the car had trouble picking up speed. Based on this experience I took the car to an independent Mercedes workshop that specializes in older Mercedes and has a very strong reputation among Mercedes’s enthusiasts. Upon their inspection they noticed the noticed the following issues • The rear differential fluid was leaking, and they found that the differential fill plug and the drain plug were interchanged by John Sisson Mercedes when they did the differential fluid flush • John Sisson Motors charged me approx. $1000 for doing a full fuel system flush, however upon inspection by the independent Mercedes workshop they showed me that the fuel tank had not been cleaned thoroughly and had sediment/sludge build-up. This had choked the fuel pre-filters. Moreover, John Sisson failed to install the sending device correctly resulting in the fuel gauge not working • The independent workshop also noticed that my brake hoses were cracked (refer photo) which was very surprising since John Sisson charged me two hours of labor for inspection and replaced the front brake calipers and all the brake pads but failed to notice the cracked brake hoses. Apart from the above observations by independent workshop, I also noticed that my battery terminals were poorly installed (refer photo attached) by John Sisson Motors after they installed a new battery. Also, upon close review of the invoice, I found that I was charged for parts that were not replaced on my car. One of these parts is the expansion tank (part # 126-500-15-49). This part could not have been replaced since my specific model of Mercedes did not have an expansion tank. When I run these part numbers on Mercedes online parts catalogue, they show me that these parts do not fit my vehicle. More
by mz
Employees Worked With
Justin
