Mercedes-Benz of Wesley Chapel

I brought my Mercedes Benz in with low mileage for a vibration at idle. The technician told me nothing was wrong and that the engine mounts were fine. They performed a software update and told me the vi vibration at idle. The technician told me nothing was wrong and that the engine mounts were fine. They performed a software update and told me the vibration was just the nature of the vehicle. I was sent home with the same problem I came in with. I escalated to Mercedes Benz USA corporate and was advised to get a second diagnosis at a different dealership. The second dealer found that both my engine mounts and transmission mounts needed to be replaced under warranty. The exact parts Wesley Chapel told me were in good condition were actually defective. Because of this dealership’s failure to properly diagnose my vehicle I was without transportation for over a week. My children missed school and my family was impacted. If I had accepted their answer I would still be driving a car with bad mounts that they refused to acknowledge. I would not trust this service department with any warranty work. Get a second opinion if they tell you nothing is wrong. I am glad I did. More

My journey began with Ray, the best car salesman over at Mercedes-Benz of Wesley Chapel about 6 years ago. It has been nothing short of great from the day I stepped into the dealership until now. While the Mercedes-Benz of Wesley Chapel about 6 years ago. It has been nothing short of great from the day I stepped into the dealership until now. While the dealership has had a facelift, the customer service has not faltered. Susan in the service department is Amazing! She has been my service representative for 5 years. I love that she goes above and beyond to insure that I have the best experience possible. She also is very transparent and forth coming. From the courtesy of the staff when I drive up to drop my car off for service to the smiles of the cashiers are great as well! I really appreciate the patience, empathy, and grace that management showed Me and my family as well! My only recommendation is that they need to fix the automated phone, answering service. It was very difficult to reach a live person. More

Certified Offer Denied Only After Hours of Waiting I received a Certified Purchase Offer for $68,175 (which was later increased to $69,500) for my 2023 Audi SQ7. The vehicle information I provided was a received a Certified Purchase Offer for $68,175 (which was later increased to $69,500) for my 2023 Audi SQ7. The vehicle information I provided was accurate, including VIN, mileage, and condition. There was no misrepresentation on my part. Based on that certified offer, my wife and I drove through rush hour traffic in the rain to the dealership. After arriving, we waited nearly two hours while the team determined whether the offer would be honored. We were ultimately informed that the offer had been generated by an automated valuation system in error and was revised to $61,500. I was told the regional manager declined to honor the originally issued certified offer. What was particularly concerning was being told that this type of discrepancy “happens a lot” with the automated valuation system. In this case, the revision was not due to any inaccuracy in my disclosures, but rather an internal valuation issue. The most frustrating part of the experience was not simply the valuation change, but the unnecessary loss of time. If certified offers are subject to internal review and possible revision, that should be verified before customers are asked to travel and wait at the dealership. If the General Manager intends to resolve this matter, I respectfully request direct communication from store leadership rather than being routed through the general store line. That would provide clarity and demonstrate accountability. More

They did an excellent job on my car. Austin Albritton went above and beyond to make sure that the job was done properly. Highly recommend them. Austin Albritton went above and beyond to make sure that the job was done properly. Highly recommend them. More

Incredible customer service and communication skills . When you buy a Mercedes you get the best of the best . Thank you Brianna ! When you buy a Mercedes you get the best of the best . Thank you Brianna ! More

They teat us well the sell person Luis Fontanez was great,he went no complains about anithing ill recomended had a great expirience great,he went no complains about anithing ill recomended had a great expirience More

My Salesman Ibrahim went above and beyond to locate and provide the best experience he could for my wife and I. We purchased a GLC AMG 43 and he was able to locate the exact car at another dealership, tra provide the best experience he could for my wife and I. We purchased a GLC AMG 43 and he was able to locate the exact car at another dealership, transfer it the next day and provided a price well below MSRP. On top of that he bought a set of car mats for the vehicle as well on the dealership... It was a great experience and we will be back in the future for our next vehicles. More

My experience was outstanding. Ibrahim, the manager, and the finance team were awesome and made the entire process smooth and enjoyable. I initially came in just to look before hea Ibrahim, the manager, and the finance team were awesome and made the entire process smooth and enjoyable. I initially came in just to look before heading to an Audi dealership, but the professionalism, transparency, and overall experience convinced me to purchase a Mercedes that same day. I couldn’t be happier with my decision. More

Very pleased with my service writer, Susan, and the outstanding service she and the dealership provided me. First class operation and a real pleasure to work with on my service. outstanding service she and the dealership provided me. First class operation and a real pleasure to work with on my service. More

First class operation! Excellent experience with outstanding, sincere associates. Through explanation of the vehicle operation and financing seamless. Excellent experience with outstanding, sincere associates. Through explanation of the vehicle operation and financing seamless. More