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Mercedes-Benz of Westminster

Westminster, CO

3.7
512 Reviews

10391 Westminster Blvd

Westminster, CO

80020

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512 Reviews of Mercedes-Benz of Westminster

January 20, 2018

Horrible customer service!!! This dralship is a joke especially this guy, I went in for a simple procedure and it took more than an hour to make any kind of progress. After wastin More

by Rmen2284
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Weiler
Jan 30, 2018 -

Mercedes-Benz of Westminster responded

This customer arrived at our dealership after Service Department had closed and we tried to accommodate him. In sales we must confirm with the service department before we can release vehicles to clients. I did spend a fair amount of time trying to confirm a reported previous payment only to find out that the customer wanted to make the payment right then. This was a mistake on my part but I do not work in Service and was just trying to make sure the car was ready to be given to the customer after Service had closed for the night. The customer’s initial frustration at the situation was perfectly understandable and those concerns were valid. However, despite our attempt to accommodate the customer after Service had closed he became verbally abusive and very demeaning to our dealership and its employees. We are a 100% Customer Service driven organization. To be successful at servicing and selling luxury cars Customer Service must be paramount. We also have a responsibility to protect our employees as well as the customer’s vehicles that are in our possession. Greg Weiler New Car Sales Manager

January 16, 2018

Steve Litwin We have been working with Steve Litwin for 10 years, every time it's been a great experience, Steve is amazing he always works with us closely, takes More

by Jackie azar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean, Rick Nicholas, Steve Litwin
January 12, 2018

a very comfortable environment and great staff We researched the car on line and contacted MB of Westminster. We spoke with Marty Martinez and arranged to view the car. Marty was very easy to deal More

by kathnpete
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty Martinez, Kambiz "KB" Yazdanfar
December 31, 2017

Always a ‘First Class’ and pleasureable experience Just leased another vehicle from Mercedes Benz of Westminster. The team is always fantastic to work with and I proudly choose to remain a loyal cus More

by Kbolin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Miller, Kambiz "KB" Yazdanfar, Hadyn Roberts, Taylor Stephens, Keith Rhodes
December 23, 2017

Excellent sales service. Low key and very professional. I worked with Hadyn Roberts and "KB" the financial manager. They were absolutely professional, low key and very enjoyable to interact with. Both were More

by Mean Grumpy Old Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Martin, Kambiz "KB" Yazdanfar, Hadyn Roberts
November 07, 2017

Excellent service even when programming a key was difficult and confusing. We lost a key back in March and it was never found. Bought a replacement and had it programme More

by castel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Middleton
November 04, 2017

Beyond next level happening here! I've worked with this dealership in the past and kick myself for ever going anywhere else. From the first call I made to Josh Grimm to the last handsh More

by Neil Bowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kambiz "KB" Yazdanfar, Joshua Grimm
October 25, 2017

smart fortwo tire set Went in for new set of tires. Winter is coming after all. Ironically they also fixed a vibration that I would get at speed, that before the new tires More

by cpear760
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
October 25, 2017

Wonderul !! The service was just so helpful and Jeff was so kind as he helped me. I was thrilled and would go back when I am ready for my next car. Thank you Je More

by Baldguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff McDowell
October 24, 2017

Thank you Linda Konecny My Smart car the Bumble Bee 11 was recalled so I called Linda Konecny who I have always had for the care of my first and second Smart Cars. She was s More

by 1Marjie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
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