Mercedes-Benz of Wilkes-Barre

 Do not repeat do not buy a car from these people they sold me a car the middle of August it’s five months later it’s still not fixed. I paid monthly car payments on that vehicle for five months. They’ve sold me a car the middle of August it’s five months later it’s still not fixed. I paid monthly car payments on that vehicle for five months. They’ve left me without a working operating vehicle and I’ve had to pay For taxis and Ubers to get everywhere because they will not give a rental they do not stand behind their vehicles 100% do not! DO NOT BY FROM ERTLEY MOTORWORLD WILKES BARRE!! I have the Attorney General‘s office willing to take on a claim that I filed against the dealership because of the xxxx that they have put me through to no fault of my own. They put a piece of junk car on their lot hoping to screw somebody over. The Attorney General‘s office is 100% on board that this is absolutely bad business. The issue with the car is major and it’s under warranty and they will not provide a rental for me. I am losing thousands of dollars. These people are ruthless and heartless avoid at all cost. More

Excellent customer service from start to finish with Michael McCabe and his team. Highly recommended. Michael McCabe and his team. Highly recommended. More

Thank you Kim! We had a great experience with Kim and Peter at Mercedes Benz of Wilkes Barre. My husband and I got to the dealership late on a Monday evening, Kim We had a great experience with Kim and Peter at Mercedes Benz of Wilkes Barre. My husband and I got to the dealership late on a Monday evening, Kim was so kind and made us feel comfortable right away. Kim was super patient with us as we test drove cars and had a great sense of humor! Kim took the time to explain everything to us and even stayed super late to help us find the right vehicle. Kim, you rock lady, thank you! We appreciate you being so good to us. Peter stayed late as well to help us with the finance piece! You guys were so great to work with and never rushed us at all! Made our first Mercedes Benz purchase top notch! Cheers to you team! More

We had a phenomenal experience with MB Wilkes Barre and Anna was a pleasure to work with! She helped us solve some logistical problems and treated us like gold throughout the entire process. Communication Anna was a pleasure to work with! She helped us solve some logistical problems and treated us like gold throughout the entire process. Communication was 10/10 - including real time updates and a video from the technician! We hadn't purchased this vehicle through MB of Wilkes-Barre but after this experience with the service department we will absolutely buy our next cars here. More

ONE OF THE BEST EXPERIENCES! First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I me First of all, I have been going to Mercedes Benz of Wilkes barre for a while now. My first car was a 2012 c 300. I didn’t meet Kim at the time I met Gabriel !I was just looking to and seeing what I wanted in the future but nothing was set in stone however he was so kind made my experience there so much more calming. I was intimated and felt like a little out of place but, he made sure to give me excellent service and I was truly helpful. I have been always welcomed with open arms and warm greetings whenever my car needed service the service team including Tori, Jessica, Sheri, Anna, meeting Jolene was such a treat too! Everyone there even the managing staff Drew & Jamie are nothing but kind. Everyone is so welcoming I really made long last friendships!. Never had an issue for anyone has been rude or nasty. The service team and the team in general have been such a great help & made so many connections as they’re that personable and over all friendly! We chit chat, relate to one another/have a great time! When I was looking to purchase my first car I came to ask questions, test drive, look at and obviously shop around to make sure I know that I want is what I’m looking for. She was so kind, helpful, funny, you I name it she’s just that women! With everything that I was looking for she was there to answer any questions I had wether it was my car or it was about details/features she was the one I could count on, that being said if she didn’t, know the correct answer, there was so many more team members that could expertly answer my questions! I was so exited to finally get my new ( new to me ) AMG GLC 43 in the most BEST condition! It met everything that I was looking for, including trim ( night package ) with a beauty of an interior the whole package. There was some things ( cosmetic ); that I was concerned with fixing and she was ON IT. No time wasted or anything. She went truly above and beyond! Got me an incredible deal that truly couldn’t be beat compared to any other dealership. I have to say a huge thank you to peter McMonigle was such a pleasure to work with as well to explain the different kind of packages to keep me safe in case of emergency or anything that may happen on the road! Expertly finding the best care packages for me to chose that Best suited my needs and wants. I have nothing but great things to say and I could Keep going! Thank you for giving the best experience possible in an automotive perspective. Truly remarkable! If you’re looking to buy, go to Kim & Gabriel! They’re the best there! You can’t go wrong! More

Joleen is an absolutely wonderful person! She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. She is polite, courteous and so considerate of her clients needs. She is a great asset to the service department. More

I highly recommend Michael as a salesperson. His easy going personality combined with his vast knowledge made the experience seamless. This is a great start to what will be a long term relatio His easy going personality combined with his vast knowledge made the experience seamless. This is a great start to what will be a long term relationship. Thank you Michael. More

Mike is a straight forward salesperson with a vast knowledge of the MB products. He takes the complexity of the product and process and simplifies it. This will not be the last vehicle I purchase knowledge of the MB products. He takes the complexity of the product and process and simplifies it. This will not be the last vehicle I purchase from Mike. Highly recommend. More