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Merchants Auto

Hooksett, NH

4.5
1,966 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 1,966 reviews

May 20, 2013

I had a great experience at merchants automotive. Peter found a car I liked and worked hard with financing and management to get it under my budget. No sales pressure. Would buy from merchants and peter ag More

by avengeme08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 22, 2013 -

Merchants Auto responded

We are thrilled to hear about your great experience with our staff. Peter is a hard working and highly valuable employee; we are pleased that he was able to assist you in finding the perfect vehicle for you. If there is anything else we can do for you, please let us know. Thanks again, we hope to see you soon! Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 18, 2013

The sales staff were excellent to work with, quick, accurate and very friendly. Rudy was very detail oriented and explained everything as we proceeded. The sales process was easy, there were several ve More

by bobbylog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Makara
May 21, 2013 -

Merchants Auto responded

Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like Rudy was able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the Merchant Auto family! Best regards, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 16, 2013

My wife and came upon hard times,having to trade two cars[2011 nissan sentra's]for one.We owed a lot more then they were worth.I gave up working to become my wife's and my dads caregiver.My wife's S.S. More

by BOBBBEASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Scott Rienert
May 17, 2013 -

Merchants Auto responded

We are always happy to hear back from our satisfied customers, but reviews like yours are exceptionally encouraging to read. Thank you for taking the time to share your personal experience with us. All of us at Merchants Auto are passionate about what we do and the people we serve. I'm personally touched to hear Scott took such great care of you. It sounds like he really went above and beyond for you and your family. Please do not hesitate to contact any of our team members if you should have any further questions, concerns, or general inquiries about your new Impala; we are happy to assist. To stay current on our latest news and special offers, be sure to check out our social media pages! See you again soon, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 16, 2013

On a Sunday afternoon I walked into Merchants Auto and was greeted by Rich Interrante, he asked if he could be of any assistance and I replied yes. I told him what I was looking for and he brought right More

by Jene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Interrante
May 21, 2013 -

Merchants Auto responded

Jene, thanks for the 5-star review! We are encouraged to hear our entertaining commercials have successfully drawn in customers. Even more so we are pleased to hear you enjoyed your experience at our dealership! Our number one goal is to provide quality customer service to each and every customer that walks through our doors and it is obvious Rich successfully carried out those goals on your most recent visit to Merchants Auto. Rich’s ability to personally connect with customers, product knowledge, and career passion make him an irreplaceable addition to our Sales Team. He will certainly appreciate your kind words! All of us look forward to working with again in the future. Best regards, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 12, 2013

We were immediately impressed with Scott, our salesman. He let us test drive the SUV we wanted right away. I did not like how it drove. I told him what I didn't like and we talked some more about what I More

by CGoodreau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
May 13, 2013 -

Merchants Auto responded

What an encouraging review to read. Thank you for the kind words! We work hard to ensure our customers leave the dealership completely satisfied. Scott has a great ability to connect with his customers and is more than willing to go above and beyond what is expected. He really is a great asset to our Team and we're glad to hear he made your car-purchasing experience a little easier. We look forward to working with you again in the future when the time comes to service your new FJ! Until then, be sure to like and follow us on Facebook and Twitter. There you'll find exclusive service specials and dealership updates. Thanks again and happy driving, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 10, 2013

We had a wonderful experience with Merchants! I worked with Scott Rienert via phone and email to get me in into my Jeep Liberty. I never thought that I'd be able to get into a SUV but now I am loving cr More

by irishames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
May 13, 2013 -

Merchants Auto responded

Congratulations on your new Jeep Liberty! Thank you for sharing your experience with us; we always love hearing back from our happy customers. Scott will especially appreciate the shout out. We look forward to fulfilling all of your automotive needs. Please don't hesitate to let us know if we can do anything else for you. Any Merchants Team Member would be happy to assist! In the meantime, be sure to like and follow us on Facebook and Twitter. We offer exclusive content to our fans! Enjoy, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 09, 2013

Bob is a wonderful guy. He had a very friendly, no pressure way of selling a car. I came in and told him what we wanted, and we walked out with what we asked for. I would do it again in a heartbeat. I More

by JennHammack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 09, 2013 -

Merchants Auto responded

Jenn, we definitely understand the car-buying experience can be stressful at times, but that is what we are here for. We are dedicated to customer service and satisfaction; we all do our part to make sure the car-buying experience is a little easier for our customers. Bob is a great example of our team putting those goals into action and is an exceptional asset to our Sales Team! We thank you for your kind words and look forward to working with you again. When your new vehicle needs serviced, be sure to check out the service specials that we offer on Facebook and Twitter! Take care, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 08, 2013

Bob was great to work with. He was very helpful and knowledgeable in what we were looking for. He wasn't pushing us away from what we wanted. It was fast and easy to get our SUV. I would recommend anyo More

by patsfan37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 09, 2013 -

Merchants Auto responded

Thanks for the recommendations! We certainly appreciate this great feedback as well as the 5-star rating. We work hard to ensure our guests leave completely satisfied and we're glad to hear Bob contributed to a great experience here at Merchants Auto! We look forward to working with you again in the future. If you're interested in receiving service discounts and other specials, be sure to like and follow us on Facebook and Twitter! Thanks again, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 07, 2013

My fiance and I were in a very tight spot vehicle wise My fiance and I were in a very tight spot vehicle wise and we didn't know what to do. She doesn't drive and I have so so credit and we didn't have a More

by jayd82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Rienert
May 08, 2013 -

Merchants Auto responded

We congratulate you on your new car. Thank you for sharing your story with us as well as this 5-star review. We work hard for each and every one of our customers and we're encouraged to see that Scott took excellent care of you two. We sincerely anticipate the next time we may have the opportunity to work with you. Please do not hesitate to call or stop by if you have any further questions on concerns regarding your new purchase. By liking and following us on Facebook and Twitter you'll save on your next service appointment! We offer service specials, dealership updates and much more on our pages. Take care, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

May 03, 2013

My son and I had a terrific experience this week at Merchants Auto. The staff were so pleasant and courteous. We will definitely be back with future car purchases! More

by jlent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Coimbria, Scott Rienert
May 06, 2013 -

Merchants Auto responded

Thanks for the 5-star review! We are glad to hear you had such a pleasurable experience at Merchants Auto! We certainly look forward to working with you again. Be sure to like and follow us on Facebook and Twitter if you haven't already. We offer exclusive dealership updates and service specials on our pages. Take care, Adam Secore- General Manager (877) 228-9281 adamsecore@merchantsauto.com

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