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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

October 29, 2023

I was very impressed with Kurt. he was friendly, highly professional, and straightforward. He explained the financial situation well and told me of my options, limited as they were. More

by SCOTT_M_BAKER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kurt Swett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Merchants Auto responded

Scott, thank you for taking the time to share your experience. We're so happy to hear you enjoyed working with Kurt and are loving the Altima. We'll be sure to let him know!

October 28, 2023

fast and efficient, It was great doing business with you, I was very happy with the car I bought!! More

by Wilsonrcs69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Merchants Auto responded

Damien, thanks for your review. We're glad we could help and even happier that you love your car!

October 27, 2023

We were very pleased with the service that the salesman provided us. When we ran into a glitch he more than compensated for it. In fact we were happier after the fact. More

by daviddion096
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus?
Nov 06, 2023 -

Merchants Auto responded

David, thank you for taking the time to leave a review. We're happy to hear you had a great experience. Enjoy your new vehicle!

October 24, 2023

The car is not really detailed to my liking also they never filled up the car in I noticed a couple of chips in the windshield other than that it was just okay experience I thought it was a better experi More

by JJBRIETZKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cory Normand
Oct 25, 2023 -

Merchants Auto responded

Hi JJ, We are sorry to hear that your latest Merchants experience wasn't as positive as your previous one. With all pre-owned vehicles there can be some imperfections, however we try our best to get vehicles at the right balance of quality and price. Also, it is our standard practice to offer half tank of gas with each vehicle. Please feel free to reach out to discuss anything that made the experience unpleasant. We use these opportunities to train and improve. Thank You, The Merchants Team

Oct 26, 2023 -

JJBRIETZKE responded

Just upset that the dealership never got back to me about my concerns about the car

October 23, 2023

Cory is fabulous to work with! This is our second time working with him to get a car. We love merchants! More

by lexielu68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Normand
October 22, 2023

Mike, Bob, and Marcus were super helpful and made the whole experience a breeze! Great selection of vehicles and prices. More

by EBARRETT1583
Recommend Dealer
Yes
Employees Worked With
Michael Duval
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2023

I went in with very little hope of getting a vehicle. By some miracle they got me into one. Everyone was professional and super friendly. Couldn't ask for a better experience. More

by Serenity101003
Recommend Dealer
Yes
Employees Worked With
Ron Semon
October 22, 2023

Excellent service friendly staff. good clean very affordable prices on all the vehicles overall great experience More

by JCIARCIA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Merchants Service Center
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Armando is top shelf! He knew every car on the lot inside and out. He's a keeper. More

by vormman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Armando Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2023

Great experience start to finish. Sales agent Sharon D listened and found me exactly what I was looking for even after the first test drive wasn’t my ideal vehicle. Purchased the 2nd More

by chris.flanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sharon Davey
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