Merlin Auto Group

The BEST experience with a dealership! As an auto enthusiast, I have purchased many vehicles over the past few decades and this was by far the best experience I have had with a dealer and o As an auto enthusiast, I have purchased many vehicles over the past few decades and this was by far the best experience I have had with a dealer and overall experience. I purchased a 2009 Porsche 911 Carrera S at the beginning of this year and was so pleased with my experience I plan on revisiting this dealer again in the future. What was most impressive with this dealership was their priority to maintain their integrity with every customer whether or not a purchase was made. This dealer went out of their way to ensure my vehicle was in the best possible condition and ready for me to drive home. It was well worth the drive from Nashville, TN to work with these wonderful people and I will be a returning customer in the future. More

"Wonderful buying experience and very supportive dealer!!!!" I bought my 2008 Toyota Prius over the internet from South Korea without ever seeing it in person until I picked it up 3 months later at Merlin Auto G I bought my 2008 Toyota Prius over the internet from South Korea without ever seeing it in person until I picked it up 3 months later at Merlin Auto Group. I would have never considered such a move without the honest and supportive role Jeff Burg played during my purchase. Jeff gave me all the maintenance records and insured me that all the pictures and information on Merlin's website was correct and accurate. Now that I have had the car for a month and have put over four thousand miles on it, I wanted to write and say what a great car and what wonderful service I received from Jeff and Merlin Auto Group! As a military veteran, it was nice to work directly with Jeff Burg who is also a vet and a very honest and supportive salesman! Thanks everyone at Merlin for your support and wonderful service. If I'm ever in the market for another car, I will come see you first!!!!!!! More

Great and Honest Experience From the very beginning Jeff Burg was very helpful. He explained any concerns or questions I had during my purchase(Acura tsx), the place was clean wh From the very beginning Jeff Burg was very helpful. He explained any concerns or questions I had during my purchase(Acura tsx), the place was clean which is important to me. The cars I saw all looked pristine and my overall buying experience was exceptional. If you are weary about used car dealers and the usual xx that comes along with it, this dealer is one you can trust. I would highly recommend anyone. More

A Refreshing Experience: This dealership dispels the A Refreshing Experience: This dealership dispels the all-too-familiar generalization that used car sales people are difficult and untrustworthy. A Refreshing Experience: This dealership dispels the all-too-familiar generalization that used car sales people are difficult and untrustworthy. To the contrary, I found my qualifying inquiries, vehicle inspection/test drive, and subsequent sale transaction to be friendly, easy and professional. Jeff in sales was earnest, responsive, and very knowledgeable about the specific vehicle I was considering; and Phillip in Finance was very prepared and ensured the transaction proceeded smoothly and quickly. A nice surprise was the hand-written, personal note from one of the owners a few days after the sale. You can tell from a review of their inventory that this team routinely handles very nice vehicles. The automobile I was interested in was perfectly prepped, and exactly as represented when I arrived. This is a first-class dealership, and I enthusiastically endorse them. That said, I'm not easily impressed - as I have served as Director of Customer Service for my employer (a leading manufacturing company that produces mobile vocational equipment) and my expectations are high with respect to professionalism, follow-through, and business integrity. The team from Merlin Auto Group exceeded my expectations and were a pleasure to conduct business with. Thank you, Merlin Auto Group! -George from Chattanooga, TN More

I bought a car from here a few months back. I started having some transmission issues with it. The owner, Adam, immediately addressed my concern, and put it in a shop for testing. They were able to verif having some transmission issues with it. The owner, Adam, immediately addressed my concern, and put it in a shop for testing. They were able to verify all of my complaints. As it was being fixed, he updated me every week on the status of my vehicle. Turns out, after he put several thousand dollars into labor and parts, that the vehicle couldn't be fixed. He immediately bought the car back from me, and sold me another great car for a great price. Every step of the way, I received amazing customer service. Adam Merlin and Jeff Burg are the most genuine guys I have ever worked with at a dealership, and I can honestly say I have never received better customer service anywhere. If you're looking to buy a vehicle, don't waste your time with people you can't trust. These guys aren't there just to make money. The minute you walk into the door, you know they're there for YOU. This will always be the first place I go to when I want to find a car. More

My wife and I are new to middle Gerogia this summer. We were in the market for a new family vehicle and were looking for a Buick Enclave at a decent price. We found a 2008 model with Merlin Auto Group and were in the market for a new family vehicle and were looking for a Buick Enclave at a decent price. We found a 2008 model with Merlin Auto Group and I contacted Jeff in sales who agreed to meet with me even waiting late in the day for me as we live over an hour away. I was very impressed with the showroom at Merlin as well as the no pressure sales approach. Jeff and I took a test drive during which he explained their 3 month/3,000 mile drivetrain warranty even detailing how a previous customer had some engine problems and their group took care of all the expenses. Honestly, I never thought that I would be needing the same but it was nice to know it was there. After agreeing to purchase the vehicle and driving back to our home, I quickly noticed what felt like poor performance and gas mileage for a car with less than 70,000 miles. I contacted Jeff and he told me to take it to the local GM dealership which I did. I was shocked to learn that the engine was almost completely clogged with burnt oil and would most likely require a new engine to be installed. I contacted Jeff and without hesitation he dispatched a replacement vehicle while picking up the Buick to take back for further investigation. After about 2 weeks, I was delivered our Buick with a new engine that came with a full 3 year 100,000 mile warranty from GM. My cost...absolutely nothing! The folks at Merlin Auto Group were great to work with and stood by everything they said during my test drive. It has been 3 months since the engine was replaced and the wife and I have driven to Charleston, SC twice with no issues. Thanks Jeff and Adam! More

I have purchased 8 cars ranging from VW Passat to Porsche 911 and each experience my expectations were exceeded as to quality, service and price. 911 and each experience my expectations were exceeded as to quality, service and price. More

The sales staff was friendly, understanding and not pushy while I was making my decision. Jeff was very knowledgable, he answered all my questions and concerns. I felt they were very fair on my trade in pric while I was making my decision. Jeff was very knowledgable, he answered all my questions and concerns. I felt they were very fair on my trade in price. I was also suprized by how beatiful the facilty was. Overall it was a positive experiance beinging to end. I think this is the way all car dealperships should do buesiness. I have recommended them to my friends and business associates. Kindest Regards, Karen Brown More