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Metro Chrysler Dodge Jeep Ram

Chicopee, MA

Overview
Employees
Reviews
Vehicles
4.6
354 Reviews
For a new or used Jeep, Ram, Dodge or Chrysler in Springfield, visit Metro Chrysler Jeep Dodge Ram! We carry all the latest models, and our expert sales staff will help you find the perfect vehicle for your lifestyle. Metro Chrysler Jeep Dodge Ram is one of the leading Jeep, Ram, Dodge and Chrysler dealerships in the West Springfield, Westfield and Enfield area, offering excellent customer service, a friendly environment, attractive financing options, and great cars! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
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650 Memorial Dr

Chicopee, MA

01020

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Showing 354 reviews

March 18, 2026

Muy atentos saben lo que hacen y siempre estan pendientes de cualquier duda. Se los recomiendo! More

by ADDISON.J.SERRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Mar 18, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for recommending our service. We’re glad to hear our team was attentive, knowledgeable, and ready to answer your questions during your Jeep Wrangler service. We look forward to assisting you again.

March 18, 2026

Very good service, and each person is a pleasure to work with. Very clean dealership. More

by anne.barnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Almanzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for highlighting our team’s attentive service and the clean environment. We appreciate the opportunity to work on your Jeep Wrangler. We look forward to assisting you again.

March 17, 2026

They are a ripoff mechanic don’t know what they are doing and all they do is continue to charge for diagnostics testing, they claim something was wrong with my head gasket and possibly my engine none of that More

by EVIDAL437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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March 16, 2026

Great service all the time! Friendly customer service. Explained everything and provided an accurate time line. More

by DARRICKBLACKBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We appreciate your kind words about our service on your Ram 1500. Adrian and the team are glad to have provided friendly communication and an accurate timeline. We look forward to helping you at your next visit.

March 16, 2026

I feel that paying over $500 for a 45,000 mile check up and replacing the wiper blades and wind shield sprayer was excessive. More

by jeffrey.bibeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Mar 17, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Hi Jeffrey, thank you for your feedback. We understand how service costs can feel high, and we’re sorry to hear that this visit left you feeling that way. Your 45,000-mile service included multiple maintenance items such as an oil change, tire rotation, filter replacements, washer nozzle repair, and wiper blades, all completed to help keep your vehicle running safely and reliably. We also did our best to reduce the overall cost where possible. We always aim to provide fair, transparent pricing that’s in line with industry standards. If you’d like, we’d be happy to go over the details of your invoice with you. Please feel free to reach out to our Service Manager directly.

March 15, 2026

The dealership is too expensive. Dealer low xxxxx trades. Was told my vehicle was being junked, dealership still in possession of vehicle. Will never recommend. If find out that veh More

by Lt159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Mar 16, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for sharing your concerns. We take feedback like this seriously. Unfortunately, we are unable to identify this situation based on the username provided, and we do not have enough information to review what may have occurred. Our goal is always to be transparent with customers regarding trade values and the disposition of vehicles, and we would never want there to be confusion about that process. If you are willing, please contact our management team directly so we can look into this further and clarify the situation. We would appreciate the opportunity to better understand your concerns.

March 13, 2026

Thank you Aaron Stone and Will you were so helpful in finding us our 2026Durango GT Plus You are an asset to Metro Chrysler Dodge. Is very hard today to find someone who is truly concerned about the buy More

by Roxana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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Mar 13, 2026 -

Metro Chrysler Dodge Jeep Ram responded

We’re delighted Aaron helped you find your new Dodge. Thank you for planning to recommend us to everyone you know. We look forward to welcoming those you send our way.

March 13, 2026

I had my Jeep in for service for a problem with the front warning system. Repair was made under the service warranty and no further problem. I did not work with any sales staff. More

by jer2355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Mar 13, 2026 -

Metro Chrysler Dodge Jeep Ram responded

It’s great to hear your Jeep’s front warning system is working properly after the repair covered by the service warranty. Thank you for the five-star rating and for choosing us for your Jeep service. We look forward to assisting you again.

March 08, 2026

It took a few days to get my car fixed, but they gave me a loaner so that stress was off my back. Appreciated it. More

by MIDUTTON57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 08, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Knowing the loaner helped ease your stress while we serviced your Grand Cherokee is wonderful. We appreciate your five-star review and are here anytime you need us in the future.

March 04, 2026

2nd time scheduled for recall on 2018 jeep grand Cherokee. Monday 3/2 took time off work for appt and arrive and the part not even there. Why would an appt been scheduled w no part. 2x. Loss of t More

by arlendenise123
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Mar 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mar 07, 2026 -

Metro Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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