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Metro Ford, Inc. - Service Center
Independence, MO
13 Reviews
13 Reviews of Metro Ford, Inc. - Service Center
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July 02, 2013
Arranged for my son's car to have brake work performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer inf performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer informed me that I would have to pay in person. The price for the original scope of work could be paid over the phone. I was not informed of this payment requirement until after the work was performed. I am 83 years old and could not drive that far. They would not let my son leave with the car to come get me, so I had to call another son who lives 30+ miles away from the dealer to drive over during rush hour to pay on my behalf... This type of customer service is what i would expect from a fly-by-night organization - not one that Ford has selected to represent its brand. More
by mgrosko
Employees Worked With
Cashier
Helpful March 05, 2013
I purchased a set of 4 mischlin tires which cost over a thousands dollars and when I picked up my vehicle the tires were dirty and my rims were left smugged and dirty. I think if I spend this kind of mon thousands dollars and when I picked up my vehicle the tires were dirty and my rims were left smugged and dirty. I think if I spend this kind of money on tires the least that they could do is send them out the door clean. I have done alot business with them and expect more than this. I may think twice next time on doing business with them. More
by greentn
Employees Worked With
David M. Moorhead
August 23, 2012
Brent: went out of his way to see that my wife's car was in a safe operation with 4 new tires and a 4 wheel alignment. He also made sure that I understood what the tech did on the car. in a safe operation with 4 new tires and a 4 wheel alignment. He also made sure that I understood what the tech did on the car. More
by jkolsem
Employees Worked With
John Kolsem, Brent Davidson
