Metro Honda

This dealership listed a used car online for $23K - sounded like a fair deal, so we went in for a test drive. But once we sat down to talk numbers, they suddenly pulled out a "lending price" of $28K! T sounded like a fair deal, so we went in for a test drive. But once we sat down to talk numbers, they suddenly pulled out a "lending price" of $28K! They claimed this was standard for people with no or poor credit - which made no sense, because that wasn't our situation at all. The so-called sales manager was misleading from the start. Nothing he said felt honest. It was obvious he was trying to confuse us or pressure us into a bad deal. We walked out right away. As we left, he even pretended to be on the phone and shouted at us from behind, trying to make a scene. Completely unprofessional. We ended up buying the car we wanted from a different dealership that treated us with respect. Will never come back here. More

I had a fantastic experience at Metro Honda! My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that My service advisor, Robert Harlow, was incredibly knowledgeable and took the time to explain the job in detail, ensuring I understood everything that was being done. He was professional, efficient, and made the entire process smooth and hassle-free. The service was completed quickly without compromising on quality. I truly appreciate the excellent customer service and will definitely be returning for future maintenance. Highly recommend Robert and the team at Metro Honda! More

Have been coming to Metro Honda for 5 years. They are always transparent and helpful. They are always transparent and helpful. More

Brought my vehicles in for service had a great experience would highly recommend this. Dealership to anyone who needs service experience would highly recommend this. Dealership to anyone who needs service More

Came to Metro and did my fuel pump recall after waiting so long for it. I worked with Robert who was very straightforward and helpful. He was honest and told me it would possibly take a while and he was ab so long for it. I worked with Robert who was very straightforward and helpful. He was honest and told me it would possibly take a while and he was able to accommodate me in getting home. It was done earlier then was expected. My experience was great. More

Worst dealership ever. Lie to you about service and horrible communication. Avoid at all costs! Lie to you about service and horrible communication. Avoid at all costs! More

I have a text message thread detailing this deception. ZERO STARS --Deceptive Advertising-- --Failure to Adhere to State Statute-- --------------------------- I spoke with three different salespeople ZERO STARS --Deceptive Advertising-- --Failure to Adhere to State Statute-- --------------------------- I spoke with three different salespeople Saydee, Yanni, Walter All three disappeared – no call back Finally one called back I made full-advertised asking price offer REFUSED "Yanni"tells me there are other, undisclosed “accessories” that have been added to the vehicle adding $2,490 to the asking price NOTE: This is NOT listed in Metro’s online advertisement I have a text message thread detailing this deception. This is a VIOLATION of State Statues Section 11713.1. Unlawful Acts by Holder of Dealer’s License (e) Fail to sell a vehicle to a person at the advertised total price, exclusive of taxes, vehicle registration fees, the California tire fee, the fee charged by the state for the issuance of a certificate of compliance or noncompliance pursuant to a statute, and finance charges. A dealership MUST sell a car for the Advertised Asking Price The salesperson (arrogantly, I might add) said that the dealership has a disclaimer stating they can add accessories and the cost of those accessories may not be in the advertised sale price Again, a VIOLATION of the State Statute Email to General Manager – Unanswered Several Telephone Messages to the General Manager John Lee – Unanswered Telephone Message to the Sales Manager Kevin Wang – Unanswered UPDATE Found exact vehicle we were searching for at OTHER Dealership NO ADDED COSTS More

These people are out of their mind. On Saturday 03/16/24 we purchased a 2021 Honda Civic from salesman Andres Miramontes and his Sales Manager Arman Kocharyan. After we signed and On Saturday 03/16/24 we purchased a 2021 Honda Civic from salesman Andres Miramontes and his Sales Manager Arman Kocharyan. After we signed and purchased the car the service people took the car back to wash it and put gas in it. When it was returned it to us it had a huge huge crack across the front of windshield. Now Metro Honda sales people are trying to rip us off and give us an "Aftermarket" windshield with "NO" tint across the top. They are using the excuse that it a "Used Car". This is NOT ACCEPTABLE. Today I spoke to another sales manager named, Armando Monsolve who tried to lie to me by asking me how I knew it was going to be replaced with an aftermarket to which I replied his salesman Andres told me that they were going to do that regardless what I wanted. . We were also promised a 2nd key at "Cost" which is $141.41 and now they are trying to charge us $315.00 for key and to program it. Don't trust these sales people and buy anything from them. Go to a different Honda Dealer. They need to honor their promises and keep their customers happy. More

My CRV has an issue with the AC. After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made m After coming her several time, it still hasn’t been fixed. At first, they did a recall on the compression, the AC still had problem. Then they made me paid for the relay but still!!!! Again AC was still off on hot days. Bring the car in the fourth time, Tony ( service supervisor) said hopefully in 2,3 days I can put in the car because right now they don’t have any rental car available. Until today, it’s been almost 2 weeks and my AC won’t even turn on at all, I haven’t heard anything from them More

They will keep spam calling you after they have your number. I've asked them numerous times to take my number off their list but they just hang up and continue spam calling my number. I will never do bu number. I've asked them numerous times to take my number off their list but they just hang up and continue spam calling my number. I will never do business with this dealership with these kind of practices. More