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Metro Lexus

Cleveland, OH

4.9
3,113 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,113 reviews

September 15, 2020

Very helpful and professional staff. As a first time leaser, they walked me through the process, answered all my questions and gave me a great deal. Abed has been especially helpful and has answered my More

by Stacyannjacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Metro Lexus responded

Stacy, thank you for the review! We are happy to hear that you had a good experience working with Abed here at Metro Lexus, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your newly leased vehicle!

September 15, 2020

The dealership made shopping for a car such a pleasant experience! Abed was very professional, friendly, and easy to work with. The fact that Mike found the exterior and interior colors that I was looki More

by Ebricmont
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Metro Lexus responded

Thank you for shopping with us at Metro Lexus! We are dedicated to finding the perfect vehicle for guests and it is wonderful to hear that Abed, Mike, and Tony all assisted you in the purchase of your Lexus RX 350. Congratulations and drive safely!

September 14, 2020

Great job by Christian and entire Metro Lexus team in the purchase of our first Lexus. Very professional and thorough working through the buying process. Made the experience easy and low stress. Highly rec More

by cszabat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Metro Lexus responded

Congratulations on your first Lexus! We are so proud to have earned your business and happy to hear that you had such an excellent experience working with Christian and the team. Safe travels and we hope to see you back at Metro Lexus next time!

September 11, 2020

Abed, Michael and the team were, as always, terrific to work with. Completely professional, responsive and friendly. This is the 3rd consecutive vehicle I have bought from them and plan to continue doing More

by Ken.guest
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abed Darwish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Metro Lexus responded

We're so proud to have earned your repeat business, Ken! It's so good to hear that Abed, Michael, and the rest of the team here at Metro Lexus made your latest car-buying experience just as exceptional as the last two. Thank you for your confidence in our sales team, and we hope you're loving your new vehicle!

September 11, 2020

Rami was very helpful during the purchase of our first Lexus, his patience in finding us the right car is greatly appreciated. The RX 350L is awesome. More

by glatz57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
Sep 11, 2020 -

Metro Lexus responded

Thank you for taking the time to give our teammate, Rami, a shout out! We're delighted that he could make your first Lexus experience go so smoothly and we know he will appreciate your kind words. All of us here at Metro Lexus wish you many happy miles in your new Lexus RX 350L!

September 08, 2020

Rami was a very personable individual who helped you to make your own decision without feeling the typical sales pressure. It is good to make a sale but even better if you can make a friend doing so becaus More

by etuffuor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rami Homsi
Sep 08, 2020 -

Metro Lexus responded

Thank you so much for this wonderful feedback about working with Rami! We couldn't be happier to hear that he made your experience so seamless, and we know that he will be touched by your kind words. All of us here at Metro Lexus look forward to seeing you again down the road!

September 04, 2020

Desiree was awesome, never felt pressured to buy. Manager Jeff assured me that I would be approved. Both are very “people person.” I decided to purchase the Lexus rather than the BMW I4 mainly due to Desiree More

by Laffdaily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sustersic
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cordis Bunch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desiree Payne
Sep 04, 2020 -

Metro Lexus responded

It's wonderful to hear that Desiree provided pressure-free service which earned your business. Thank you so much for joining the Metro Lexus family! We hope you have a great weekend.

September 03, 2020

Rami was great from start to finish. Great customer service and great sales experience as always from metro Lexus. I would recommend metro Lexus to anyone. More

by rharris585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Sep 03, 2020 -

Metro Lexus responded

Congratulations on your new vehicle! It is wonderful that Rami made your purchase experience go so smoothly. Safe travels and we hope to see you back at Metro Lexus!

September 03, 2020

Enjoyed working with Desiree from Metro Lexus & I appreciate the exceptional customer service she demonstrated throughout the entire process!!! This was an exceptional experience! Job well done!! More

by ccarter6314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desiree Payne
Sep 03, 2020 -

Metro Lexus responded

We couldn't have asked for a better review! It makes our day to hear that Desiree made your car-buying experience so enjoyable. Thank you for choosing Metro Lexus!

September 03, 2020

Rami works hard, he communicated well, and I have purchased the car I liked. He just needs to increase his knowledge on available auto accessories. More

by shang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rami Homsi
Sep 03, 2020 -

Metro Lexus responded

Thank you for the review, Shang! We are grateful for your business here at Metro Lexus, and we will certainly share your kind words and feedback with Rami. We hope to see you again sometime!

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