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Metro Lexus
Cleveland, OH
3,113 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,113 reviews
July 01, 2020
Great service. Very happy that my sales rep sold Mercedes ML350 to us. It's an excellent car. Everything is good so far. Matt was friendly, efficient, and down-to Very happy that my sales rep sold Mercedes ML350 to us. It's an excellent car. Everything is good so far. Matt was friendly, efficient, and down-to-earth person. More
by peterlin321
Employees Worked With
July 01, 2020
Wonderful dealership Everyone, starting with Matt Long, was so friendly and very efficient getting paperwork done. This is a fabulous dealership. Been doing business wit Everyone, starting with Matt Long, was so friendly and very efficient getting paperwork done. This is a fabulous dealership. Been doing business with them for 20 years. More
by gkinzel
July 01, 2020
I am the proud owner of a brand new car today. The team at Metro Lexus was great. Matt Long is an exceptional sales person: knowledgeable, personable, efficient, patient and not pushy! And yes, I really wo at Metro Lexus was great. Matt Long is an exceptional sales person: knowledgeable, personable, efficient, patient and not pushy! And yes, I really would buy a car from this guy ‘cause he really is interested in helping you get the car of your dreams More
by anne.rubin
June 30, 2020
Christian Miller helped me on my journey of buying a Lexus. He was/is very knowledgeable about Lexus's (cars in general for that matter). I highly recommend Christian, as that was the least painful c Lexus. He was/is very knowledgeable about Lexus's (cars in general for that matter). I highly recommend Christian, as that was the least painful car purchase I've made. More
by christopher.y.shamoon
Employees Worked With
June 30, 2020
The best service by the best salesperson. I just purchased my third lexus from Matt Long. Because of the pandemic, I bought it sight unseen without going to the dealership. Matt made sure my I just purchased my third lexus from Matt Long. Because of the pandemic, I bought it sight unseen without going to the dealership. Matt made sure my experience was perfect from the purchase to credit approval to home delivery. It was flawless! Great job! More
by IKW
Employees Worked With
June 30, 2020
Everyone was kind and polite, but fun. While I do appreciate professionalism, I also appreciate a little humor and people with great personalities too. You have a great staff at Metro Lexus appreciate professionalism, I also appreciate a little humor and people with great personalities too. You have a great staff at Metro Lexus More
by hbaker
June 30, 2020
Great experience! Matt was super helpful and really streamlined the entire process. Really enjoying the new vehicle and looking forward to future endeavors! Thank you! streamlined the entire process. Really enjoying the new vehicle and looking forward to future endeavors! Thank you! More
by Matt werner
June 30, 2020
My husband and I picked up our brand new 2020 Lexus NX a few days ago and we are blown away by all the new updates with technology from the 2016 model. We are loving the car and are thankful to Matt and the few days ago and we are blown away by all the new updates with technology from the 2016 model. We are loving the car and are thankful to Matt and the Lexus team for finding us the perfect car to keep our family safe. It’s a beautiful machine and my dream car. I highly recommend finding a vehicle at Metro Lexus! More
by christy.s.conrad
Employees Worked With
June 30, 2020
I recently purchased a new Lexus GX at this dealership. Matt Long facilitated the sale. He was very helpful and made the process very smooth. He answered all my questions and beyond. I had a wonderful expe Matt Long facilitated the sale. He was very helpful and made the process very smooth. He answered all my questions and beyond. I had a wonderful experience. Will definitely be a repeat customer and will refer anyone looking to buy a vehicle to him and MetroLexus. Thank you!! Denae in finance was an absolute pleasure to work with as well! More
by Downss2012
June 30, 2020
I was very pleased as always with Matt. I think this is the fourth car we bought from him. He is always there to answer questions and find us what we want, and sometimes finding what we didn’t know we want the fourth car we bought from him. He is always there to answer questions and find us what we want, and sometimes finding what we didn’t know we wanted lol. Very satisfied with the whole experience. Love my car. Thanks again. More
by Raigen
