Metro Toyota - Service Center

Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this. More

Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car. More

Raves reviews for Master Service Advisor, Tyler West. I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight I have worked with him several times and he has always been pleasant and on top of everything. The last time I went in, he helped fixed my headlight for free. Ask for Tyler West. More

Ken Karakulu was very professional and helpful. He answered all my questions and was very knowledgeable. He made sure that I had all I needed when it came to the purchase of my vehicle. answered all my questions and was very knowledgeable. He made sure that I had all I needed when it came to the purchase of my vehicle. More

Ken was very mannered,chill and patiently willing to help. Also it was my first time buying a car from a dealership. Thank you for checking with me afterwards. help. Also it was my first time buying a car from a dealership. Thank you for checking with me afterwards. More

Always Great This place has always been great to me. I don't know if my service is always great because I got to know some staff over the years but Scott Pugsley a This place has always been great to me. I don't know if my service is always great because I got to know some staff over the years but Scott Pugsley and Tyler Tufts are always a great person to work with. I've got to know Scott over the past few months with routine maintenance and maintenance. He always tends to remember what type of car I drive and know what kind of maintenance I need. Gets me in and out within 5 mins and will always be done with my car in under 2 hours. Great group of people overall as well still working safely and efficiently during the COVID-19 lockdown. More

Overall a fantastic place to get my vehicle serviced it almost makes me want to get my car serviced here more than I have to! Fantastic people to work with and talk to and very clean and big waiting area w almost makes me want to get my car serviced here more than I have to! Fantastic people to work with and talk to and very clean and big waiting area with great selection of small snacks and coffee. Zac From Service: Great person to set me up for an appointment, answered my question as best as he could and got me scheduled for the next day. Scott Pugsley: Went in to get my oil change last week and was fantastic to work with and easy to approach fast and professional. Tyler Tufts: Didn’t work with him but was a great guy to kill time with once he noticed he recognized me from outside of work. More

Service Department is Excellent Keith DeBoer, the Service Director, personally addressed a question we had about a repair and explained specifically what needed to be done and why. I Keith DeBoer, the Service Director, personally addressed a question we had about a repair and explained specifically what needed to be done and why. I walked away feeling the price for the service was more than fair. The facilities are so clean and nice it is always a pleasure getting service there. More