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20 Reviews of Metro Toyota - Service Center
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March 01, 2019
rip off after my abs light came on , i thought who better the a Toyota dealership to take it to. first the price was 3 times the amount it would cost , seco after my abs light came on , i thought who better the a Toyota dealership to take it to. first the price was 3 times the amount it would cost , second my daughter left her money in my glove box rolled coins and bills , from her piggy bank , i didn't know she did , [she 7 yrs old] it was $ 176.00 in a baggie, now she has $76.00 , someone stole a child's money . they should not been looking in my glove box , she told me the money was under a lot of paper on the bottom of the glove box plus all the seat belts in the back was pushed way down in the seat , took 10 mins to dig them out , , her booster seat was thrown on the floor. not a trust worthy place to take your car very dishonest where they left thieves go through your car and do what they want, More
by cat
Employees Worked With
don't see the names on here
November 16, 2018
Very good customer service I have been going to Metro Toyota for years, and have never been disappointed. This was my first time working with Zach Niven I was treated extremely I have been going to Metro Toyota for years, and have never been disappointed. This was my first time working with Zach Niven I was treated extremely we’ll. I must say Metro and Zach went the extra mile and half for me. I have never been disappointed with the service department there. They are the ones I trust to take good care of my Toyota and me. Thank you Metro and Zach for job well done!! More
by Janet08
Employees Worked With
Zach Niven
September 05, 2018
great service I came to the dealership for my free oil change and mentioned my truck had a font end shimmy going on and Zachary Niven helped me out WITHOUT CHARGE e I came to the dealership for my free oil change and mentioned my truck had a font end shimmy going on and Zachary Niven helped me out WITHOUT CHARGE even though I'd missed my 3 month warranty period. I also had a nice assist from Dave Gugle and he was on vacation! Thank you both. Also, the service tech guy... can't remember his name... was very informative with my questions. Great People! More
by roybeanster
Employees Worked With
Zachary Niven, Dave Gugle
August 28, 2018
Helping Hands I've been attending this dealership for almost two years, and as a person of customer service, I recognize and appreciate outstanding when I see it. F I've been attending this dealership for almost two years, and as a person of customer service, I recognize and appreciate outstanding when I see it. From the flexibility to scheduling, to the helpfulness of all staff members, and most important, honesty. I mainly now work with Zach Niven because of his great attitude and attention to detail. I've had unexpected issues from power trunks, to mice infestation. Thanks to Metro and Zach having my back, I know that my car is safe for my family. That is what it's all about! More
by kablack
Employees Worked With
Zach Niven, Keith DeBoer
June 28, 2018
When Things Go Wrong We're all human. Everyone makes mistakes. This morning when I showed up for a service appointment, some of what was supposed to be ready for installat We're all human. Everyone makes mistakes. This morning when I showed up for a service appointment, some of what was supposed to be ready for installation hadn't been ordered. Asst. Service Manager Scott Pugsley handled the issue with the professionalism and courtesy that I've come to expect from Metro's service team. How mistakes are handled can determine the difference between customer satisfaction and customer frustration. Great job, Scott. More
by Starbuckaroo
Employees Worked With
Scott Pugsley, Dave Gugle
May 27, 2018
Great customer service I've worked with Mary on service for my 14 year old toyota. She does a great job of explaining the work that needs to be done, and why. She's very f I've worked with Mary on service for my 14 year old toyota. She does a great job of explaining the work that needs to be done, and why. She's very friendly as well. More
by JMB
Employees Worked With
Mary Peterson
November 28, 2017
Great people to deal with. From the time we walked into the time we walked out I felt comfortable about dealing with this dealership I also like the fact that they had a nice i From the time we walked into the time we walked out I felt comfortable about dealing with this dealership I also like the fact that they had a nice inventory . The salesman was very friendly and very helpful. More
by Vincces car
Employees Worked With
Chris Wertanen, Dan Taylor, Jon Griffith, Aaron Pennock
July 26, 2017
Oil change and service I have now worked with Metro Toyota for 4 oil changes and tire rotations. I have also always worked with Kevin Boonstra. His knowledge, customer ser I have now worked with Metro Toyota for 4 oil changes and tire rotations. I have also always worked with Kevin Boonstra. His knowledge, customer service and professionalism are top notch. I would recommend Metro Toyota to anyone looking for service. More
by Heidi1
Employees Worked With
Kevin Boonstra
April 21, 2017
Top Notch My family has purchased or leased five vehicles from Metro Toyota and have always been treated well. Dale is a top notch consultant. The service dep My family has purchased or leased five vehicles from Metro Toyota and have always been treated well. Dale is a top notch consultant. The service department is very professional and customer oriented. They are prompt, communicative, and problem solvers! More
by GregD
Employees Worked With
Dale Pominville, Jeff VanOrsdol
July 03, 2014
VERY HAPPY WITH SERVICE This is the third vehicle I have purchased from from metro ( both new and new) and have always received the best service available. It seems like ever This is the third vehicle I have purchased from from metro ( both new and new) and have always received the best service available. It seems like everybody has been honest,helpful and friendly.I am assuming this relationship will continue in the future. More
by mejaglowski
Employees Worked With
RYAN in the service dept, Tedd Shipp, Jon Griffith
