MetroWest Subaru

This review will be lengthy, but well worth reading if you are interested in purchasing or servicing a vehicle at Metrowest Subaru. I recently purchased a used 2023 (non Subaru) vehicle and had a very po you are interested in purchasing or servicing a vehicle at Metrowest Subaru. I recently purchased a used 2023 (non Subaru) vehicle and had a very positive, stress free and efficient buying process that started with Jeff Ricard and was completed with Jake McEoy. Both were professional and easy to work with. They did exactly as they promised and prepared the vehicle on schedule. One of the best experiences I have ever had purchasing a vehicle. Here is what set this dealership apart from any other dealership or to be honest "business" I have dealt with. Once I brought the vehicle home it had a substantial oil leak (potentially but I can not confirm from an oil change performed to deliver the vehicle and I am faulting no one). I called them and they immediately sent a truck to pick it up that day and were going to make the repairs. They replaced what was thought to be a defective part above the oil filter and that was when I received a call from Adam Duffy to say that it was still leaking and that he would deliver my vehicle to the OEM of the vehicle since they may be more familiar with the problem. The OEM dealer confirmed the part leaking and would order the part which could take several weeks. Adam called me to let me know but said he found a part and was having it overnighted and would deliver to the OEM dealer to replace. Yet again the part did not work and the OEM dealer confirmed it needed a larger assembly that was on national back order and could be 3+ weeks to get. Adam did a search with several satellite dealers and actually found the last part in the country and it was in Massachusetts. Adam sent someone to get the part and drive it to the OEM dealer and asked them to pull my vehicle in as soon as they can to repair it. The happened within hours and Adam arranged to have the vehicle delivered to me at 8:30 on a Friday night. I have simplified this process, but the point here is Adam and the support of his management team went beyond any customer service I have received any where in the past. I received continued updates from Adam every step of the way, even when it was bad news. He even called me 4-5 times during his day off to provide updates. You never know how good a business is until you have issues. This is where most fall off. I can again state this team was five stars all the way and I have to say Adam Duffy was hands down the best I have dealt with in terms of customer service, anywhere...period. Thank you Jeff, Jake, Adam and the entire management staff. I have told this story at least a dozen times already and will make sure to direct as many people I know to your dealership. More

Marc Soloway was phenomenal. Incredibly professional, helpful, and patient. Highly recommend working with him when deciding on your next car! Incredibly professional, helpful, and patient. Highly recommend working with him when deciding on your next car! More

Pretty good, updating the info for me on time and reply the message quickly. Good the message quickly. Good More

2nd car I purchased from Marc. A great experience. I recommend working with Marc to purchase your next car. A great experience. I recommend working with Marc to purchase your next car. More

This is my third experience buying a car from Marc Soloway at Metrowest Subaru. I cannot imagine working with anyone else. Historically, the car salesman has been seen as the opponent challenger who Soloway at Metrowest Subaru. I cannot imagine working with anyone else. Historically, the car salesman has been seen as the opponent challenger whom the buyer has to outwit. For me, Marc exemplifies "partner, helper, advocate, supporter". He does more than streamline the process, he creates an environment where you can openly discuss all of your thoughts in a space that feels safe and trustworthy. I always feel as if Marc has my best interest at heart. I really can't say enough about the level of his professionalism, knowledge of the product, patience, and kindness. More

Marc was terrific to work with. I felt comfortable with him from beginning to end. Very professional and Respectful. Responds almost immediately to texts and emails. His knowledge w I felt comfortable with him from beginning to end. Very professional and Respectful. Responds almost immediately to texts and emails. His knowledge was always helpful and Marc clearly explained and answered all our questions accurately. Having recently moved here from another state, he was totally instrumental in guiding us patiently through the MA process and made it simple and easy for us. At the time of transfer, he even took the time to completely check to see that there was nothing of importance left in our trade-in. (Ha! He subsequently found my sunglasses! Thank you Marc!) I would highly recommend Marc and MetroWest and look forward to a long relationship. Note: Their service dept has also been great to work with in that they helped keep my old Subaru in top condition and us safe. They always made me aware of things that need attention and the options available to remedy them. Love the indoor service bay! More

This is my second experience working with Marc to get into a new Subaru lease. His professionalism, knowledge of the product and current market, and attentiveness definitely shine. This is not surprising into a new Subaru lease. His professionalism, knowledge of the product and current market, and attentiveness definitely shine. This is not surprising given his extensive experience with >20 years at Metrowest. We especially appreciate Marc's candor during the process and do feel he truly believes in the product and wants the best options for his customers. Will continue to highly recommend Marc and the dealership to friends and family. Thanks for the superior service provided. More

Marc was great- very knowledgeable, relatable, patient and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and purchase agreement (not Marc). More

My experience with purchasing my new forester went better than any other vehicle I have owned. I recently moved to Massachusetts from Southern California with my family and have never had to deal with harsh than any other vehicle I have owned. I recently moved to Massachusetts from Southern California with my family and have never had to deal with harsh winter conditions before. When looking for a new vehicle I wanted one that I could rely on to keep my family safe and keep up in the New England winters. Subaru fit all of those boxes. I’ve never owned a Subaru before and didn’t know much about them before going to the dealership with my wife and kids. Our sales person Marc was very helpful and friendly. I explained to him what my family was looking for in a car and he went over the features that Subarus have. He explained to us how Subarus have an eyesight camera. This camera senses the road and sends alerts, brakes and takes control of the vehicle when need. The Forster we were looking at also had signals on the mirrors letting you know when a vehicle was in your blind spot which was a nice safety feature. The car also has a backup camera that helps you see and stops the car if you get too close to an object. I expressed my concerns about driving in the snow and Mark explained how Subarus are All Wheel Drive performing well in tough conditions when extra traction is needed. I’ve had bad experiences with buying vehicles in the past but this was not like that at all. Marc was not pushy, allowing my wife and I to take our time with the purchase and fully understand everything. Answering all our questions when needed with a positive attitude. I highly recommend Marc to anyone looking to purchase a Subaru. More

Be wary of the service dept. Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found i Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found it to be at least 1 1/2 quarts above the fill line. Alarmed, I took the car back to Metrowest. Adam, the service manager inspected the level with me, agreed it was too high and confirmed my understanding that overfilling could seriously damage the engine and catalytic converter. His response to what he saw, after we had checked the level and were away from the car, was to dispute the degree of overfill and claim that it was only 1/2 qt over. I responded that it was a least a quart over; he bet me I was wrong. Back at the car, he had to acknowledge that the oil was over the twisted part of the dip stick - more than a quart overfill. There was not a word of apology for the overfill- just the statement "mistakes happen" . . He suggested that I have them change the oil and filter (for $89). I responded thanks anyway, but please just drain the oil to the correct level. That was done without charging me. But I was disappointed that the receipt mentioned only incorrect oil level without mention of how grossly overfilled it was. I guess it will be just my bad luck if the oil fill caused damage that doesn't show up until later and I don't have any proof of what might have caused the damage More