Metropolitan Ford

I knew what I wanted before arriving. I had reached out to Mike before arriving. The process was fast. Never have I ever been out of a dealership in three hours. Mike was professional and fun. I appreciate to Mike before arriving. The process was fast. Never have I ever been out of a dealership in three hours. Mike was professional and fun. I appreciate the team working with my husband and I and getting me into a super awesome vehicle. Thank you! More

Responsive and quick to any questions, as well as friendly and helpful. I ordered what I wanted and felt good about the price, as well as warranty that came with the car. This is my second purchase w friendly and helpful. I ordered what I wanted and felt good about the price, as well as warranty that came with the car. This is my second purchase without any issues. More

Friendly and very knowledgeable. Took extra time to help me understand my options and the features of my new (to me) vehicle. I will definitely be back. me understand my options and the features of my new (to me) vehicle. I will definitely be back. More

Was looking for a used truck and they had one i was interested in. Mike Koch helped me at the start and even gave me his personal cell # so i could call and make sure truck was available before driving interested in. Mike Koch helped me at the start and even gave me his personal cell # so i could call and make sure truck was available before driving an hour to get there. When i arrived i dealt with Patrick F O'Bryant. He was great in letting me test drive and give it a thorough look over before sitting down and talking. No pressure. Love that part. Both gentlemen were professional at what they do and would deal with them again with no hesitation. I got my truck and could not be happier. Thanks again guys! More

I’d be very careful about bring your vehicle in for service to this location. I’ve had my oil overfilled by 2 quarts and they said they rotated my tire on more than one occasion when they really didn’t service to this location. I’ve had my oil overfilled by 2 quarts and they said they rotated my tire on more than one occasion when they really didn’t. The service rep was very rude when questioned about this, like I’d want my tires rotated again??!! I could go on about the bad service here but what’s the point, they just make some BS excuse for their blatant bad quality control. Be very careful people that you’re getting what you pay for at this arrogant dealership! More

Would recommend doing business with Metropolitan Ford. Dean was responsive in answering questions and flexible / understanding with concerns about the purchase. Ultimately ended up working out a deal, and Dean was responsive in answering questions and flexible / understanding with concerns about the purchase. Ultimately ended up working out a deal, and we are very pleased. Paperwork and financing was a breeze, and they also helped in finding a great interest rate. Purchasing a vehicle is an arduous process no doubt, but Metro Ford made it easy. More

I purchased a vehicle from this dealership on January 13, 2021. I paid cash for the vehicle. On January 25th I had the vehicle looked over by my local mechanic with whom I've been doing business for 10+ yea 2021. I paid cash for the vehicle. On January 25th I had the vehicle looked over by my local mechanic with whom I've been doing business for 10+ years. They brought several major problems to my attention and advised me that a few of the problems they found would likely cost $2500-$3000 to fix because the transmission and transfer case would need to be removed and then reinstalled. All told they quoted me over $4000 to fix everything that needed attention. This vehicle was purchased from the dealer at a price well over book value and I foolishly assumed it had been inspected and major issues would have been addressed. On January 28th I contacted Mike Nelson, the used car manager via email and explained the situation to him. I requested to bring the vehicle back for a partial refund. At the time I had owned the vehicle for just over two weeks and had put fewer than 400 miles on it. It was in the exact condition it was in when I purchased it. I had even installed brand new wiper blades all around and purchased matching Weathertech mats so it was arguably in better condition than when I bought it. Despite being more than reasonable in asking to return the vehicle and be refunded the the amount I paid less the $500 deposit I had initially put down on it, I was told by both Mike Nelson (used car manager) and Eric Bjorgaard (general manager) that there was no scenario in which they would allow me to return the vehicle for any kind of refund. They offered to "trade me out of the vehicle" if I wanted to buy something else from them. They also offered to give me a second opinion on what my mechanic told me. At the end of the day they continued to hide behind their "no return policy" and only offered solutions that ensured my money stayed in their pocket and/or solutions that put MORE of my money in their pocket. This is a prime example of the "slimy, greasy, smoking in the manager's office old school car business" way of doing things. Most dealerships go the extra mile to ensure their customers have a positive experience at their store so they will come back again and again. This place just wants your cash and once they have it you're not getting it back, period. If this was the last dealership on earth they wouldn't get another dime of my money. More

I purchased this vehicle all the way from Virginia. It was by far the best deal I could find with so many great options included. I felt that it was risky to not show up in person and see the car for myse was by far the best deal I could find with so many great options included. I felt that it was risky to not show up in person and see the car for myself, however my salesman, Mike Jones, had provided a smooth, trustworthy experience. No BS, no making up information, straight to the point, and available when needed. He helped me achieve the budget I needed, and when the car arrived it was in perfect condition. No extra added on fees or surprises. I will have no problem shipping cars from this dealership in the future, over any local dealership. Thank you! More

Complete garbage. We were NEVER told they do not do inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we c inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we called to get some sort of an explanation on how they could've possibly missed this $6,000 fix. "$13,000 was a good price" But was it?! When the transmission needs to be replaced (service manager at another dealership did a full inspection for us) states the transmission fluid is full of metal shavings and looks to have never been replaced", front struts are locked up, rear shocks won't stop bouncing and it needs new tires (we could see it needed new tires) But hey, they install this super cool blinking brake light that alerts others when you tap on the brakes. When you're signing the paperwork, there it is, you're paying for that awesome $299 blinking light feature which made us think that came with the vehicle at no extra charge. I have never EVER been deceived like this and they legit do not care. It was "our responsibility to get the vehicle inspected, not theirs" As a mother of 3 children, I was looking for a safe, and reliable vehicle for our family. Had I known what I know now, I would have taken my business elsewhere. As a new father, you would think Mike Jones would have recommended the best vehicle for us, but instead, he sold us a money pit. And no, we were never offered any kind of warranty or anything on the 2011 Buick Enclave we purchased. Less then 3 months of owning it...how sad, especially during this pandemic when people are barely scraping by. You took advantage of us. And people deserve to know what kind of business is being ran. More

Dean has been a great help making a purchase during the virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. More