Ten years ago I had a good experience but my latest has been a nightmare due to extremely poor customer service. For over a year I was trying to find a good used 4x4 duramax. They did find what appeared to be a nice low mileage (78k) crew cab truck. I agreed to purchase it they day they got it. However after the service department was threw with checking it out the fun began. I immediately noticed the banks cold air intake was gone and a used airbox was in it's place. They argued that fact then later replaced it with new. The banks that was mine and promised to be returned disappeared. When I finally took delivery over a week later it had zero power, a bad turbo. While they did replace the turbo other mechanical problems surfaced, some were half fixed while others were completely ignored. The one that pushed me to write this review was a small coolant leak that they were unable to find. Later on this turned out to be blown head gaskets. While I did purchase a extended warranty, costs were incurred that the warranty did not cover. So long story long they sold me a $30k truck that has spent more time in the shop than driving due to diagnostics and repair. I am unable to talk to management or get a return phone call. Bottom line they sold me a diesel with blown head gaskets. Their response on the costs that the warranty wouldn't cover...... Sorry about your luck.
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