My car was making a hideous sound and would not change gears or move. I had it towed to Michaels Chevrolet thinking they might be expensive but hoping they would be honest. Got a call from Jason in the service department and he broke the news that my car needed a new transmission.... best case scenario was $3,000 and worst case was $3,800. Something told me this wasn't right. I had my car towed to a transmission repair shop for a second opinion. Their worst case scenario for a rebuilt transmission, if in fact that was the problem, was $1,700. A $2,000 difference!! You can imagine my shock and horror when they called me and told me the problem with my car had nothing to do with my transmission....part in axle had popped off. The total to fix it? About $350, which included tire realignment. After getting my car back from them, I promptly waited a month to see if the transmission would die. After a month, I called the service manager, Brian and explained what had happened and asked for some answers as to why there was such a difference in diagnosis, which would have resulted in a $3,500 difference in cost. He asked for a copy of the invoice for the repairs we got, which I e-mailed him. Never heard back from him. I e-mailed him again with my concerns and questions and he ignored me. I gave them a chance to explain themselves and I wanted to give them the benefit of a doubt. Their silence only serves to confirm my fears that they wanted to take me to the bank. I would have a new transmission that I didn't need. Be careful when dealing with Michaels Chevrolet. They turned out to be unprofessional, dishonest and unethical.
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